Not getting WhatsApp notifications on locked screen when app closed

Hey Marvinmauritius,

Thanks for the update. Let's get a little more information to help narrow this down.

Are you receiving notification from other apps?

Are you connected to Wi-Fi or using cellular data?

Which version of iOS is the iPhone using? If your iOS software is not up to date, you can install the latest update using these instructions: Update your iPhone or iPad - Apple Support. iOS updates often contain bug fixes that can correct unexpected behaviors.

Do you receive the notifications when not on the Lock Screen, or while using another app?

Keep us posted.

Marvinmauritius,

Thanks for providing us with those details. We'd also like to provide you with a few more steps that may help you to receive your notifications for WhatsApp and Fiber:

1. Verify if you have an update for these apps. This is to ensure that the apps work smoothly with the new iOS update.

How to manually update apps on your Apple device

2. Do not close the app using the app switcher. "If you quit an app from the app switcher, it might not be able to run or check for new content before you open it again." More details here: Switch apps on your iPhone, iPad, or iPod touch

If you continue to experience the same behavior, we suggest reaching out to the developer directly. Here's how you can connect with them: How to contact an app developer

Contact the developer of an iOS, iPadOS, or watchOS app

1. Open the App Store on your iPhone or iPad.

2. Search for the app, then tap it. If you can't find it, tap the account button  or your photo at the top of the screen, tap Purchased, tap "Not on this [device]," then tap the app.

3. The app's product page appears. Scroll to the Ratings & Reviews section, then tap App Support. If you don't see App Support, make sure that you're signed in with the correct Apple ID.

Wishing you the best.

Hi Marvinmauritius,

Thanks for posting in Apple Support Communities.

We understand that you're not getting your WhatsApp notifications when iPhone is locked or when the app is closed. To address this behavior, go to Settings > Notifications and choose WhatsApp. Here, you'll check that you have allowed the notifications at the top and scroll down to Lock Screen Appearance. Check that you have Show Previews set to Always or When Locked.

You can change your notification preferences with the steps in Use notifications on your iPhone or iPad.

Regards.