Hue Bridge disconnected and won’t reconnect to Apple Home

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Level 1

11 points

Hue Bridge disconnected and won’t reconnect to Apple Home

I’ve used the Philips Hue system for about 3 or 4 years and have never had a problem with it. I even moved and set it up at the new place and it worked just fine. However, within the last 2 or 3 days, the Hue Bridge disconnected from Home and won’t reconnect. I’ve confirmed that everything is updated/running the latest software, restarted everything several times but the Bridge won’t reconnect. I can control everything thru the Hue app but not thru Siri or the Home app. Any help would be appreciated.

Posted on Dec 9, 2023 12:28 PM

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Answer 1

rooben

Level 1

9 points

Dec 17, 2023 10:20 AM in response to Vancouver22

Tried that, the bridge won’t respond to Apple home anymore, although it works in the Hue app.

Re-adding the bridge via just times out. Once (from

hue app) you select Apple, it sees the bridge, but never goes to the next step in connecting.

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Answer 2

Vancouver22

Level 8

37,160 points

Dec 9, 2023 05:25 PM in response to pankeyman

Open settings > Smart Home in the Hue App and make sure Apple Home & Siri have been selected. There’s more settings with thst you need to ensure are on. At the bottom in “settings” choose Sync Setup to Apple Home

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Hue Bridge disconnected and won’t reconnect to Apple Home

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