Philips Hue - No response in Home
All Philips Hue devices show no response in the Home App, I have deleted my Home and reset my Hue Hub and started again from scratch to see if that fixed the issue but it didn't.
iPhone 12 Pro, iOS 16
User profile for user:
ManJor
User level:
Community Specialist
Hi recycleordie,
Thanks for contacting Apple Support Communities!
We understand that your Philips Hue devices aren't responding in the Home App and you've already deleted them and reinstalled them.
Is Bluetooth enabled on your iPhone? This will need to be enabled in order for your devices to be active in Home. You can check that in Settings > Bluetooth.
If you haven't already, you may also consider restarting your Wi-Fi router and/or modem then delete the accessories and add them again. You may need to remove them from within the Hue app for this step. You can contact Philips for assistance: Philips Hue Support
If your devices still aren't responding, we'd suggest that you contact Apple directly to investigate this further with you. You can reach them here: Contact Apple Support
Take care!