Macbook Pro crashed (Kernel report attached)

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Level 1

4 points

Macbook Pro crashed (Kernel report attached)

Hey folks,

my Macbook crashed out when I tried to turn it on while it was in sleep mode. Here is the start of the Kernel Crash report, which is quite long:

{"roots_installed":0,"caused_by":"bridgeos","macos_version":"Mac OS X 13.3.1 (22E261)","os_version":"Bridge OS 7.4 (20P4252)","macos_system_state":"running","incident_id":"A7B36182-CF6C-4251-BAD7-B48E6FB6395C","bridgeos_roots_installed":0,"bug_type":"210","timestamp":"2023-12-01 15:55:28.00 +0000"}

{

"binaryImages" : [

Can someone give me an advice of what I should do?

Thank you!!!

Windows, Windows 10

Posted on Dec 1, 2023 10:22 AM

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Answer 1

John Galt

Level 10

153,520 points

Dec 1, 2023 06:04 PM in response to slavi272

In addition to a brody's advice If your Mac restarts and a message appears - Apple Support recommends the following:

Restart your Mac in safe mode. If it successfully starts up in safe mode, choose Apple menu  > App Store, click Updates, then install any available updates.

Try that, as well as the remainder of that document.

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Answer 2

a brody

Level 10

85,245 points

Dec 2, 2023 10:03 AM in response to slavi272

If any of these applications and their use are unfamiliar, use Reggie Answorth AppDelete to delete them by dragging their file in the applications folder over AppDelete's own window to delete.

AppDelete is found here:

http://www.reggieashworth.com/appdelete.html

Safenet is installed on your system:

https://data-protection-updates.gemalto.com/2021/05/31/safenet-authentication-client-sac-10-8-for-mac-release-announcement/ - sounds like a utility installed by a business. If you worked with a business ask them if there is some reason they left it on there.

Teamviewer is a utility that lets other places on the internet access your machine. Delete if you have no one you trust to do this.

Citrix is frequently used to access business computers and their applications through a Workspace window. If you no longer use Citrix, remove it.

Unsigned files generally are any applications you downloaded without the use of the App Store. If you don't know the source of it, remove it.

Third party connected devices generally can spawn kernel panics coming out of sleep if they are unfamiliar with Apple's low power mode. Make sure they alll connect to docking stations and/or USB hubs that have their own AC power.

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Answer 3

a brody

Level 10

85,245 points

Dec 1, 2023 02:35 PM in response to slavi272

Are you able to boot the Mac at all with nothing attached but power?

An Etrecheck report would be more useful:

Etrecheck - the handy reporting tool for … - Apple Community

Otherwise run the hardware diagnostics:

Use Apple Diagnostics to test your Mac - Apple Support

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Answer 4

slavi272 Author

Level 1

4 points

Dec 2, 2023 08:35 AM in response to a brody

Hey there,

Thank you for the reply! Yes, I can boot the Mac and use it, this was the first time that I am seeing such an error. One thing that I have noticed lately is that the left speaker does not function properly but I don´t know if that might be related to this issue at all.

I have run the Etrecheck report. Can you please have a look and tell me what do you notice? I will post parts of it in follow-up posts because of the character limit.

Thank you!!

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Answer 5

slavi272 Author

Level 1

4 points

Dec 2, 2023 08:36 AM in response to slavi272

Major Issues:

Anything that appears on this list needs immediate attention.

Unsigned files - There are unsigned software files installed that could be malicious and should be reviewed.

Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.

No Time Machine backup - Time Machine backup not found.

Heavy RAM usage - Apps are using a large amount of RAM.

Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed.

Unsigned Files:

Launchd: /Library/LaunchAgents/com.safenet.SACMonitor.plist

Command: /usr/bin/open '/Library/Frameworks/eToken.framework/Versions/A/SafeNet Authentication Client.app'

Details: Exact match found in the legitimate list - probably OK

Launchd: /Library/Frameworks/eToken.framework/Versions/A/com.SafeNet.SACMonitor.plist

Command: /usr/bin/open '/Library/Frameworks/eToken.framework/Versions/A/SafeNet Authentication Client.app'

Plugin: ~/Library/Internet Plug-Ins/Folx3Plugin.plugin

Plugin: /Library/Audio/Plug-Ins/HAL/SmAudio.driver

Apps: 4

Applications:

563 apps

21 x86-only apps

4 unsigned apps

System Launch Daemons:

[Not Loaded] 40 Apple tasks

[Loaded] 193 Apple tasks

[Running] 164 Apple tasks

[Other] 3 Apple tasks

System Launch Agents:

[Not Loaded] 20 Apple tasks

[Loaded] 228 Apple tasks

[Running] 173 Apple tasks

Launch Daemons:

[Loaded] com.citrix.CtxWorkspaceHelperDaemon.plist (Citrix Systems, Inc. - installed 2023-09-25)

Executable: /Library/Application Support/Citrix Receiver/CtxWorkspaceHelperDaemon.app/Contents/MacOS/CtxWorkspaceHelperDaemon

[Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2023-10-16)

Executable: /Library/Application Support/Citrix Receiver/ctxusbd

[Loaded] com.citrix.ctxworkspaceupdater.plist (Citrix Systems, Inc. - installed 2023-10-16)

Executable: /Library/Application Support/Citrix Receiver/ctxworkspaceupdater

[Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2023-11-09)

Executable: /Applications/Microsoft Teams classic.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon

[Not Loaded] com.safenet.SACSrv.plist (Not signed - installed 2023-08-06)

[Loaded] com.teamviewer.Helper.plist (TeamViewer Germany GmbH - installed 2023-08-25)

Executable: /Library/PrivilegedHelperTools/com.teamviewer.Helper

[Loaded] com.teamviewer.UninstallerHelper.plist (TeamViewer Germany GmbH - installed 2023-08-25)

Executable: /Library/PrivilegedHelperTools/com.teamviewer.UninstallerHelper

[Loaded] com.teamviewer.UninstallerWatcher.plist (TeamViewer Germany GmbH - installed 2023-08-25)

Command: /Library/Application Support/TeamViewer/TeamViewerUninstaller.app/Contents/Resources/com.teamviewer.UninstallerStarter --module Full

[Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2023-09-07)

Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon

Launch Agents:

[Loaded] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2023-09-25)

Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac

[Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2023-09-25)

Executable: /usr/local/libexec/Citrix Workspace Helper.app/Contents/MacOS/Citrix Workspace Helper

[Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2023-09-25)

Executable: /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords

[Running] com.citrix.safariadapter.plist (Citrix Systems, Inc. - installed 2023-09-25)

Executable: /Library/Application Support/Citrix Receiver/SafariAdapter.app/Contents/MacOS/SafariAdapter

[Not Loaded] com.safenet.SACMonitor.plist (Not signed - installed 2023-08-06)

Command: /usr/bin/open '/Library/Frameworks/eToken.framework/Versions/A/SafeNet Authentication Client.app'

User Launch Agents:

[Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2023-11-13)

Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2

[Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-11-06)

[Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-11-06)

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Macbook Pro crashed (Kernel report attached)

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