iOS 17.1.1 Notifications not showing when phone is locked

Hi, after updating to iOS 17.1.1 I noticed when I have my phone locked. I will not get alert sounds of notifications like text messages, twitter, Instagram, etc. I tried contacting apple support via a callback, but the agent I spoke to was very unhelpful.


She has me reset my settings, and then after my phone reset, I never got a returned call. It didn’t help much. I don’t think turning summary settings on will help much.


is this happening to anyone else after they updated to iOS 17.1.1? How can I resolve this? It’s a strange bug.

iPhone XS Max

Posted on Nov 29, 2023 06:21 PM

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2 replies

Nov 29, 2023 06:30 PM in response to ConfusedNotifications

ConfusedNotifications Said:

"iOS 17.1.1 Notifications not showing when phone is locked: Hi, after updating to iOS 17.1.1 I noticed when I have my phone locked. I will not get alert sounds of notifications like text messages, twitter, Instagram, etc. I tried contacting apple support via a callback, but the agent I spoke to was very unhelpful.[...]"

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Troubleshooting Notifications on a Locked Device:


A. Verify this is a Trust Device:

  1. Go Here: How to Get Verification Code on New Phone after I Erased all my Stuff from Old Phone - Apple Support
  2. Scroll to: Add or remove a trusted phone number
  3. As it Reads: "If you can’t access any trusted devices when setting up a new device for two-factor authentication, tap 'Didn’t get a verification code?' on the new device, then choose one of your trusted phone numbers to receive the verification code."


B. Hearing Notifications:

Make it a quick ding sound, rather than a few seconds. If it was sent at the exact same time, expect the notifications to overlap. Sometimes, it just doest make a ding, and there's nothing to do about it.


C. Troubleshooting Notifications:

If Text Notifications are not occurring (as expected), then refer to the following...

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iOS 17.1.1 Notifications not showing when phone is locked

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