my iphone 13 pro max screen went white and service centre is asking to pay for change in display. But this is caused by software glitch and lot of 13 series has this issue. Apple team needs to help us in this.

There is an issue affecting many users of the iPhone 13 series. The service team tested the phone and mentioned that, in some cases, exceptions might occur. In my situation, Apple did not agree to change the display free of cost. However, the technical team acknowledged that this problem is occurring for many users of the iPhone 13 series. I also found instances on YouTube and Apple discussions where Apple provided a one-time exception in free of cost. This will make us have more trust on buying iphones. Because many people purchase iPhones for their quality.

How can I identify the exception is the question. The issue I am facing is the same as those who have encountered the exception. Initially, I had intermittent white display, and at that time, they mentioned that Apple might give an exception for those experiencing permanent white screen display. Since yesterday, I have been dealing with a permanent white screen. Now they are not accepting. My phone is just 1.5years old.