MacBook m1 shutting down randomly

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Level 1

4 points

MacBook m1 shutting down randomly

hello everyone, so basically as the title says, for me sometimes when I keep the Macbook on for a while ( without restarting it) clicking the cap lock button somewhat freezes my screen and sometimes it shuts it down, the screen turns pink and boom, and after the Mac is back on I receive a report, imma try to link down below but I have too many so im not sure which 1 is it, but yeah did anyone face such a thing also was there a call back request on m1's like AirPods Pro max ? cause this feels like a apple problem but I know its probably too late now since its been like 3 years.

MacBook Pro 13″, macOS 11.5

Posted on Nov 25, 2023 05:38 AM

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Answer 1

a brody

Level 10

85,245 points

Nov 25, 2023 06:04 AM in response to GeorgeHa99

Use Apple Diagnostics to test your Mac - Apple Support

If unrevealing, it could be something is hooked up to the computer that is overpowering it.

The Airpods doubtful they are causing the problem. However, an issue with the bluetooth chip overheating could create a problem that causes it to restart, it may also point towards a problem with the battery.

See if your machine is under the service program:

Apple Service Programs - Apple Support

If not, you may want to see if AppleCare+ will allow you to buy an extended plan.

Official Apple Support

If not, backup your data at least twice to two separate external devices:

Backup now, or forever hold your peace - … - Apple Community

and bring it in to an authorized service center, which will have further hardware diagnostics that can tell them why your machine is shutting down.

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Answer 2

GeorgeHa99 Author

Level 1

4 points

Nov 25, 2023 08:51 AM in response to a brody

so sadly for me, I burned my screen, my iPhone fell on the screen and broke the thing, so even if I do the diagnosis thingy and even if I get a serious problem apparently from what I read online apple wouldnt care enough to like replace it with now my screen being broken, so like thanks for the help for real but I dont see a point in doing nor knowing lol cause this will only hurt more.

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Answer 3

a brody

Level 10

85,245 points

Nov 25, 2023 11:36 AM in response to GeorgeHa99

An external display can be attached, and so can an external drive. A good authorized service provider would have both functions available to them, and would at least be able to recover data from that machine to an external hard drive.

You can look at the under side of the computer for its serial number. You should only post it on http://checkcoverage.apple.com/

That will tell you what OS you presently were capable of running, and what comparable used or refurbished machine would be necessary to recover the info to.

Sometimes your homeowner insurance covers accidents. Although many will increase your premium if they hear of the damage. It is still worth investigating.

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MacBook m1 shutting down randomly

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