Background sounds keep turning itself off

I’ve used the background sounds religiously since they came out in that update and recently I’ve noticed it’ll turn itself off sometimes within the first few seconds or first few minutes. It’s incredibly frustrating as I use the sounds to sleep and sometimes I’m turning it back on 5 times within 10 minutes. Help?

iPhone 15 Pro Max, iOS 17

Posted on Nov 20, 2023 04:57 AM

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Question marked as Top-ranking reply

Posted on Nov 20, 2023 05:00 AM

You may try some of these steps, please check after each step...


  1. Sometimes, these kinds of bugs can be fixed with a simple app update. Check if there's a newer version available and install it.
  2. Make sure your device's settings aren’t interfering with the background sounds. Sometimes power-saving modes or certain settings can cause apps to stop running in the background.
  3. If you're using an app, clearing its cache or data might help. Just be aware that clearing data might reset some settings within the app.
  4. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
    1. Restart the device. That's it.
    2. Still not solved --> Force restart iPhone - Apple Support
  5. If the issue persists, you can try resetting all settings on your iPhone. This will not erase your data but will reset all personalized settings to their default values. Go to Settings > General > Transfer & Reset > Reset > Reset All Settings and confirm the action. Note that you will need to reconfigure your settings afterward. All settings—including network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.
    1. Reset All Settings: Return iPhone settings to their defaults - Apple Support:- Return iPhone settings to their defaults
    2. You can return settings to their defaults without erasing your content.
    3. If you want to save your settings, back up your iPhone before returning them to their defaults. For example, if you’re trying to solve a problem but returning settings to their defaults doesn’t help, you might want to restore your previous settings from a backup.
  6. Make sure you have the latest updates installed.
    1. Update Over-the-Air (OTA) —> Update your iPhone or iPad - Apple Support (IN)
    2. Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN)


If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.



Similar questions

3 replies
Question marked as Top-ranking reply

Nov 20, 2023 05:00 AM in response to CDemings

You may try some of these steps, please check after each step...


  1. Sometimes, these kinds of bugs can be fixed with a simple app update. Check if there's a newer version available and install it.
  2. Make sure your device's settings aren’t interfering with the background sounds. Sometimes power-saving modes or certain settings can cause apps to stop running in the background.
  3. If you're using an app, clearing its cache or data might help. Just be aware that clearing data might reset some settings within the app.
  4. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
    1. Restart the device. That's it.
    2. Still not solved --> Force restart iPhone - Apple Support
  5. If the issue persists, you can try resetting all settings on your iPhone. This will not erase your data but will reset all personalized settings to their default values. Go to Settings > General > Transfer & Reset > Reset > Reset All Settings and confirm the action. Note that you will need to reconfigure your settings afterward. All settings—including network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.
    1. Reset All Settings: Return iPhone settings to their defaults - Apple Support:- Return iPhone settings to their defaults
    2. You can return settings to their defaults without erasing your content.
    3. If you want to save your settings, back up your iPhone before returning them to their defaults. For example, if you’re trying to solve a problem but returning settings to their defaults doesn’t help, you might want to restore your previous settings from a backup.
  6. Make sure you have the latest updates installed.
    1. Update Over-the-Air (OTA) —> Update your iPhone or iPad - Apple Support (IN)
    2. Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN)


If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.



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Background sounds keep turning itself off

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