Messenger photos and videos

Why messenger can’t access photos and videos

iPhone 12 Pro, iOS 17

Posted on Nov 15, 2023 9:35 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 15, 2023 1:59 PM

Assuming you're talking about Facebook Messenger from Meta, you may not have given it permission to. Open Settings > Messenger and change the setting for 'Photos' under 'Allow Messenger To Access'.


If you're still having trouble, you may wish to contact Meta for help with their product - Messenger Help Center - Meta Support

6 replies

Jan 15, 2024 8:56 AM in response to politicalslim

politicalslim wrote:

When I open Messenger in my iPhone settings, and go to Photos, there is no option to allow full access. Only "None" or "add photos only". When I try to attach a photo in messenger, it tells me I have to go to my settings, even though "add photos only" is selected.

Try deleting and reinstalling the app to see if it prompts you to allow photo access again.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Messenger photos and videos

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.