IOS 17.1 Printing Problem

New iPhone 15 Pro Max. Can't print to Epson printer. Get "Gathering Printer Information" then disconnect.

iPhone 15 Pro Max, iOS 17

Posted on Nov 8, 2023 05:15 AM

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6 replies

Jun 10, 2024 01:09 AM in response to DSHSLC

10 June 2024

The Brother Epson WF-3720 is WIRE on LAN with a valid IP address.


I had the same issue.


Step 1: I reset the Network Settings in the Maintenance Menu of the Printer to Factory Default.

Step 2. I added a physical Ethernet LAN cable

Step 3: confirmed it had a valid IP address.


NOTE: I cannot get Double Sided to Print from the iPhone.

I can get single-sided to work only.


Then try a document and make it black & white and 1 page to test. Try the default IOS Notes App before you try a pdf.



Nov 8, 2023 05:23 AM in response to DSHSLC

I'd try to:

  • Turn all your devices off, printer included
  • Turn your modem-router off for at least 2-3 minutes.
  • Turn your modem-router back on, waiting for its complete autoconfiguration (it might take 4-5 minutes).
  • Turn your porinter back on, and make sure it's connected to your wifi network.
  • Turn your iPhone back on, make sure it's connected to your wifi network, then test AirPrint.

If the issue still persists, I recommend that you contact Epson support team, check your printer configuration and ask if they have a firmware update for your specific model.

Regards

Giulio

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IOS 17.1 Printing Problem

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