Safari cannot download this file

I have this issue and tried VPN’ing to Canada, so I would appear to be in my home country. It made no difference! It would not make sense to not be able to add a boarding pass when you are abroad given you can’t check in until 24 hours prior to your flight. That would be ridiculous. Also tried rebooting my iPhone to no avail.

I’m travelling with 5 family members none of which have VPN’s installed on their phones, and they also have the same issue, so VPN is unlikely related!

One’s personal VPN preferences are likely not relevant to this discussion.

It seems likely that WestJet has an issue with their files.

mahal788 wrote:

Yeah the above reply by The Littles doesn’t make any sense. How can I download boarding passes for my return trip before I’ve even left the country. You can only download boarding passes by checking in 24 hrs before your flight.

Ensure there are no VPNs or other network traffic-altering apps in use and (if so) remove all that and force restart and try again, and then check with WestJet support. You’ll probably need to get a boarding pass at the airport. Here, I’d wonder if part of the WestJet ticketing service presently malfunctioning.

Yes, TheLittles’ reply is entertaining, albeit seemingly unrelated.

"Safari cannot download this file: I checked into the Westjet app before our vacation and was able to add our boarding passes to my apple wallet without a hitch. Now we are flying back home shortly and it won’t download the boarding passes to my apple wallet. It keeps saying 'Safari cannot download this file.' It worked perfectly fine before. Westjet has an add to Apple Wallet feature that I like to use. I don’t understand why it worked perfectly the first time but now it won’t."

-------

Location Restrictions:

Are you in a differently country/region than that of your iCloud Account? AFAIK, you cannot download the info, being that the application will not work in a different country. So, connected or not, you are just not going to see them. So, take this as a learning experience, knowing to always download the info first, prior to departing/immigrating to different countries.

Same thing happening for me. I was able to download the file on my laptop, then email it to myself, and my phone won't recognize it as a Wallet file. I think there is something wrong with the files that WestJet is making.

Spudboss Said:

———-

Q1. “I have this issue and tried VPN’ing to Canada, so I would appear to be in my home country. It made no difference!”

A1. Keep VPNs off you Apple devices. They just get in the way, and this is a our example of how and why.

Q2. “It would not make sense to not be able to add a boarding pass when you are abroad given you can’t check in until 24 hours prior to your flight. That would be ridiculous. Also tried rebooting my iPhone to no avail.”

A2. As I Said to the OP: “AFAIK”. So check with the flight tenant (if not too late). Other than flying above in the air in a carrier fueling an F-35 at an airshow, I can’t recall the last time I was on a passenger jet. And these apps and devices weren't around back then, that’s for certain.

I’ve have tried on iOS 16 and after I updated iOS 17. No luck

It’s the day of the flight, I’m in Canada with no VPNs. Can’t get the boarding passes in Apple Wallet.