I’m trying to upgrade my iCloud to the 0.99 or 2.99 option and it does not give me any option for those subscriptions. It only gives me three options which are the 3 highest prices iCloud subscriptions. Why is that?

Question

I’m trying to upgrade my iCloud to the 0.99 or 2.99 option and it does not give me any option for those subscriptions. It only gives me three options which are the 3 highest prices iCloud subscriptions. Why is that?

When I go into my Apple ID though my settings, select iCloud, and upgrade to iCloud+, it only gives me the 3 highest iCloud subscription price options. I’m trying to select either the $0.99 or the $2.99 subscription and it’s none existent on my end. I’ve even tried to sign out of my Apple ID and force reset my phone and nothing changes. What is going on with this? Anyone else going through this issue?

iPhone 15 Pro Max, iOS 17

Posted on Nov 4, 2023 08:49 PM

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Answer 1

TheLittles

Level 10

201,479 points

Nov 5, 2023 12:27 AM in response to Michelleb1990

Michelleb1990 Said:

"It kicks me back to settings"

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Troubleshooting iCloud Storage:

A. Start with a Restart:

Having made a change to your iPhone (installed an update), start with restarting your iPhone: Restart your iPhone - Apple Support

B. New iCloud Session:

Log out of iCloud and then log back in.

C. Report this to Apple:

Do your Part: Provide Apple with feedback on this, letting them know about this issue. Apple may not get back to you directly, but the more feedback they receive on this, the more they will know what is occurring, and what bug fixes to include in updates to come. Apple will know nothing of this, if you don't report it to them.

Go Here: Feedback - iPhone - Apple
Select: "Bug Report" for the "Feedback Type"
Comment: when this issue began, and how you have troubleshot it, thus far. Include the URL of this thread
Proceed from there as necessary

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Answer 2

TheLittles

Level 10

201,479 points

Nov 4, 2023 10:21 PM in response to Michelleb1990

Michelleb1990 Said:

"I’m trying to upgrade my iCloud to the 0.99 or 2.99 option and it does not give me any option for those subscriptions. It only gives me three options which are the 3 highest prices iCloud subscriptions. Why is that?"

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Thank you for th screenshot.

Company-Owned Device:

Is this a comply-owned device? If so, you may have to go by their options only.

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Answer 3

TheLittles

Level 10

201,479 points

Nov 4, 2023 11:52 PM in response to Michelleb1990

Michelleb1990 Said:

"It’s just my personal regular use iPhone 15 max pro with my Apple ID… I’ve had the same Apple ID and iCloud for over 15 years soooo not sure why it’s acting weird now."

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Thank you for the followup reply.

Reveal your Options:

So what do you see exactly when performing the following?...

Go to: Settings
Tap: [your name] (top item)
Tap: iCloud
Tap: Manage Your Plan
Tap: Upgrade to iCloud+

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Answer 4

Nov 4, 2023 11:40 PM in response to TheLittles

It’s just my personal regular use iPhone 15 max pro with my Apple ID… I’ve had the same Apple ID and iCloud for over 15 years soooo not sure why it’s acting weird now.

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Answer 5

TheLittles

Level 10

201,479 points

Nov 5, 2023 12:02 AM in response to Michelleb1990

Michelleb1990 Said:

"It’s just my personal regular use iPhone 15 max pro with my Apple ID… I’ve had the same Apple ID and iCloud for over 15 years soooo not sure why it’s acting weird now."

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Thank you for the followup reply.

What happens when you tap: Not Now?

Screenshot:

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