Cameron__ wrote:
My 2.5yr Mac book Pro (2019 model) is just out of warranty and fallen foul of the flexgate (flex cable?) issue.
Apple store "genius bar" admitted it was a manufacturing fault but refused to repair it free of charge. Also admitted that the "long bow" model was a joke.
There's a repair program for other Mac models with same issue, but not this one.
I only switched to apple for their reliability, but now my $3k laptop is set to cost me another $1k in repairs.
Where do I complain? Consumer rights? I paid for a premium product and got a duff.
Thanks for advice.
submit your Apple Feedback here: Product Feedback - Apple
Contact the corporate office Contact - How to Contact Us - Apple
Typically in the past if Apple does release a Service Program, they have offered a refund for out of pocket expense parts & labor for the exact issue covered.
Service Programs are triggered by the percentage of all MBP of this spec vs the number of failures documented.
We are not privy to this %, or have any more insight.
A repair ticket, your Apple Feedback—all are heading in the right direction to trigger this release.
Apple Feedback Product Feedback - Apple
Personally I would not buy a Mac today without factoring in the AppleCare+ warranty, which allows you to extend the warranty annually:
AppleCare+
AppleCare Products - Mac - Apple
Extend your AppleCare+ coverage
Extend your AppleCare+ coverage - Apple Support
