iMac 5K 2017 display won't turn on after replacement. iMac boots with external display but fan at full speed.

Hi,

I bought a second hand iMac that is the exact same one I already have and took the display off from it to replace mine that got broken.

However, after being reconnected, the "new" display still won't turn on on my "old" iMac. What is weird is that if I put back the display in the iMac I just bought… it's not turning on anymore whereas when I received this used iMac it was working perfectly.


I checked the screen with a torch to find evidence of an image to determine if the backlight was damaged, but there is no image.


I carefully followed the ifixit tutorial to remove the screen and I was gentle in every step of it. Nothing got broken, torn off, bent or badly handled. The LVDS connector appears to be in good health, no bent pins, was not torn or bent (I checked with a microscope).


Some additional details:

The iMac is a 27" from 2017: A1419 EMC 3070.


On the 5 diagnostics leds on the mother board, the first three light up completely, the fourth one is lit, but dimly, which I think indicates there is limited (or only one way) communication between the motherboard and the display. The fifth led is completely off. The state of the leds is the same wether I plug the display in or not.


If I plug in an external monitor, the iMac boots up, but is in safe mode (fans at full speed, kernel process taking more than 200% of the cpu cause it cannot find the display and the temperature sensor…).


I tried with 3 different LVDS connectors and the power connector seems in perfect shape.


I bought ANOTHER display that was working perfectly and installed it to no avail.


I brought it to Apple but they do not want to look into it. They can only offer me a display and motherboard replacement for 1400€.


Anyone have any insight on what I could do?


Steve

iMac (2017 – 2020)

Posted on Nov 2, 2023 10:14 AM

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11 replies

Nov 2, 2023 10:27 AM in response to Alienhearts

Steve,


You either have a display that was not intended for your iMac, a damaged display or finally a connection that was not connected correctly.


It is pretty common for do-it-yourself project to not be done correctly and what ends up happening is they cost more than if you did it right in the first place in order to "save" money.


Sorry for your troubles but if if were me, I'd cut bait and replace the computer rather than spending another 1400 Euro on it. At the end of the day you will still have a 7 year old computer rather than a new one.


Sometimes lessons are just difficult to learn.

Nov 2, 2023 11:35 AM in response to Alienhearts

All of the cable connectors both on the cables and on the Logic Board are very delicate and easily damaged even if extreme care is taken. The LVDS cable can easily have the pins on the cable connector break, maybe without you noticing if it broke off completely. Plus there are two other cables with black plastic connectors which can be difficult to remove which weakens their plastic locking mechanism which can cause them not to fully lock into place.


Or maybe, the issue was not actually the LCD Panel, but the Logic Board which may have broken the good display. While rare, I have seen cases where installing a good part into a broken computer can damage the formerly good part. And if that now newly broken part is installed back into the old working system, there is a possibility it damaged the previously working computer. Unfortunately there is no easy way to confirm since swapping any parts at that point will just expand the area of destruction. Like I said, this scenario is fortunately very rare, but I have encountered it several times over the years so it is a legitimate possibility if you can eliminate any damage to any of the parts.

Nov 2, 2023 01:35 PM in response to Alienhearts

Alienhearts wrote:

Thanks,
Maybe I should have mentionned in my post that I'm used to handle electronics and to repair computers. All the displays are compatible and are the exact same serial number. I was more looking for advanced or unusual technical solutions or insights, but thanks for your concerns and sobering warnings.

The fact that the replacement LCD no longer works on the original Mac says something got damaged on that LCD Panel. Either its cable/connector, or its electronics. Just make sure the LVDS Cable connector has the black plastic all the way to both edges (the plastic behind the contacts). Many times when this plastic breaks, it can break clean so you may not notice a sliver is missing unless you see gold contacts in mid air or bent contacts.


I don't see the point of spending any more money since you may end up with yet another broken LCD Panel if your first broken iMac damaged the electronics on the donor LCD Panel. I have seen that more than enough times with various parts. The worry then becomes, is the damage to the donor Panel now able to cause damage to the formerly working Logic Board on the donor iMac. Unless I knew for sure, I will usually stop at this point and clearly mark both computers & parts as being damaged so no one will even try to use either one for parts since I would not want a recycler or refurbisher to destroy more components & systems. You need to draw the line somewhere if you know there is no accidental damage to the donor part....what other explanation is there than its electronics were damaged by your first iMac? While not common, it does happen. Of course you could purchase another LCD Panel and test it on the donor iMac first hoping the donor iMac's Logic Board has not been damaged now which in turn could damage your donor replacement LCD. It gets expensive & complicated very quickly.


A tech guy I know who encountered a very similar issue with the same iMac model said to me that even though the iMac boots with an external display, the processor might have suffered and suggested that changing it could resolve the issue. Does that make sense to you?

No, it does not make sense. It doesn't explain why the donor replacement LCD Panel doesn't work on the donor iMac when it worked fine before the swap.


The fans running at high speed is because a temperature sensor is not being recognized on the LCD Panel. That is normal behavior for a Mac under those conditions.


FYI, I have been repairing hardware for my organization for over 20 years. I have seen a lot of very strange things most people will never encounter & probably would never even believe.

Nov 2, 2023 02:35 PM in response to HWTech

Hi and thanks again for your fantastic insight HWTech,


I think there is a confusion since my reply:


"Maybe I should have mentionned in my post that I'm used to handle electronics and to repair computers. All the displays are compatible and are the exact same serial number. I was more looking for advanced or unusual technical solutions or insights, but thanks for your concerns and sobering warnings."


was not for you but for "rkaufmann87" who answered before you did. So I hope you did not think I was being ungrateful or a demanding brat. I'll reread your answer and follow up if needed. Again, I appreciate you taking some time to give me leads.

Nov 25, 2023 08:43 AM in response to Alienhearts

Not yet... I recently found the schematics and board view, but I guess i would have to invest a lot of time to dive into that 96-page PDF!!! Even if I do it, I don't have at hand any donor board to take components from, so I believe is wasted time and effort.


I guess I'll go for getting a whole new logic board, the can be found on eBay for less than USD300. They don't have the CPU (there are some with CPU if you want them) but I guess I could move my 3.8GHz i5 to the new board. I still have to remove the board from the case (a looooot of screws!!) to confirm the exact board part number (it seems there are at least 2 for the EMC3070, A1419 model) before ordering it.


What make me think the board is bad is that even when reconnecting the old display (it was cracked but functioning) I still don't get video. Some guy on some forum told to another guy with a similar problem that powering the board with the display flex connector not plugged in (it happens to me once while trying to assemble the mac) could cause a GPU burn. Who knows?


I'll keep you posted on my findings!


Alberto

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iMac 5K 2017 display won't turn on after replacement. iMac boots with external display but fan at full speed.

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