Button for turning on/off caller ID disabled after iOS update

My service provider supports turning caller ID on/off, and it used to work, but after updating to iOS 17, the button for turning called ID on and off has been disabled.

iPhone 12, iOS 17

Posted on Oct 22, 2023 11:39 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 23, 2023 07:07 PM


Hello Anders Eldor Boye,


Thanks for asking the Apple Support Communities for help with the Caller ID features.


First, update to iOS 17.0.3: Update your iPhone or iPad - Apple Support


If you still have issues, are you using (or have enabled) any profiles? Check in

  • "Settings  > General > VPN & Device Management."


If there is one, contact the people that enabled it.


OR are you using any ScreenTime features? Check if Settings > ScreenTime is enabled. If it is, turn it off, and restart your iPhone, then try again.


If you still can't figure it out, please contact Apple Support: https://getsupport.apple.com


Thanks.

3 replies
Question marked as Top-ranking reply

Oct 23, 2023 07:07 PM in response to Anders Eldor Boye


Hello Anders Eldor Boye,


Thanks for asking the Apple Support Communities for help with the Caller ID features.


First, update to iOS 17.0.3: Update your iPhone or iPad - Apple Support


If you still have issues, are you using (or have enabled) any profiles? Check in

  • "Settings  > General > VPN & Device Management."


If there is one, contact the people that enabled it.


OR are you using any ScreenTime features? Check if Settings > ScreenTime is enabled. If it is, turn it off, and restart your iPhone, then try again.


If you still can't figure it out, please contact Apple Support: https://getsupport.apple.com


Thanks.

Oct 23, 2023 07:32 PM in response to Anders Eldor Boye

Button for turning on/off caller ID disabled after iOS update: My service provider supports turning caller ID on/off, and it used to work, but after updating to iOS 17, the button for turning called ID on and off has been disabled.

———-


If you can’t fix this on your own…

Report this to Apple:

Do your Part: Provide Apple with feedback on this, letting them know about this issue.  Apple may not get back to you directly, but the more feedback they receive on this, the more they will know what is occurring, and what bug fixes to include in updates to come. Apple will know nothing of this, if you don't report it to them.

  1. Go Here: Feedback - iPhone - Apple
  2. Select: "Bug Report" for the "Feedback Type"
  3. Comment: that this all began after installing an update. Include the URL of this thread
  4. Proceed from there as necessary

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Button for turning on/off caller ID disabled after iOS update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.