iPhone 13pro not updating, turning on, nor factory resetting.

Suddenly, my iPhone 13 Pro turned off. I have charged it with an official cord and it just stays on the apple logo, loop. I tried factory resetting it, but I get an error (5) code via the computer.

Posted on Oct 22, 2023 01:37 AM

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Posted on Oct 22, 2023 02:04 AM

Have you tried a forced restart? If no, try that one first


 Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button.


For the error 5, it is most likely an issue with your security software. See this link for further reference


Resolve issues between iCloud for Windows or iTunes and third-party security software - Apple Support


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Question marked as Top-ranking reply

Oct 22, 2023 02:04 AM in response to DRSurGMEshares

Have you tried a forced restart? If no, try that one first


 Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button.


For the error 5, it is most likely an issue with your security software. See this link for further reference


Resolve issues between iCloud for Windows or iTunes and third-party security software - Apple Support


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iPhone 13pro not updating, turning on, nor factory resetting.

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