Complications showing on watch but missing from watch application

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Level 1

5 points

Complications showing on watch but missing from watch application

I recently upgraded to an iPhone 15 Pro, and I have an Apple Watch Ultra with Cellular through Verizon. I restored my watch from the most recent backup, and the actual watch face looks fine. However, when I go to the watch app to view my complications, some of them are missing as showing on the watch face, and I cannot select them in the complications section either.

They are all missing, but show correctly and function correctly on my watch. Additionally, I can edit them directly through my watch even though they don't show as available through my watch app on my phone.

Watch App screen on my iPhone. In this case, Carrot, Fitness and Outlook are missing.

Complications are missing from the selection screen on my iPhone watch app (in this example, Carrot is missing)

Complications show normally on my watch.

I don't really want to unpair and restore my watch. Last time it messed up my cellular and had to call verizon to force another activation and then I had two plans on my watch.

Also - If I do have to do this, what happens if I restore my most current backup? Am I backing up this same issue? If I go to an earlier back, I will lost all of my fitness and sleep data?

Thanks for any help all of you amazing people can provide!

Posted on Oct 13, 2023 07:11 AM

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Answer 1

Top-ranking reply

mattsm1th

Level 1

8 points

Dec 14, 2023 04:15 PM in response to mejifair1

Same problem here. Just started after I paired a replacement watch from Apple. Tech support has been no help and suggested mailing my new watch in for service. Silly and frustrating. All the complications show up fine on the watch but the app is a mess.

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Answer 2

Branta_uk

Level 7

32,706 points

Oct 13, 2023 09:48 AM in response to mejifair1

I remember seeing some reports that the Watch app on iPhone might fail to show complications in the Beta test builds, but they were working in the Apple Watch itself. That is exactly consistent with what you are reporting here so it is possible you have a Beta test build of the Watch app. Did you play in the pre-release beta?

Please make sure all beta tests are disabled, and check your software versions. If necessary update your iPhone and your Apple Watch (in that order, phone first). The current general release versions are iOS 17.0.3 and WatchOS 10.0.2. If you have anything lower please update. If you have anything higher like iOS 17.1 you have a Beta version we are not permitted to discuss in these support forums.

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Answer 3

Dec 14, 2023 11:00 AM in response to mejifair1

Hi. I have a 15PM and just purchased an Ultra 2. Been playing around with it today and noticed there were complications missing. Decided to google it an here we are. I am a BT running 17.2 (21C62), 10.2 on the watch. I will keeping going through the settings and seeing if I can figure it out and update as soon as something changes.

EDIT: Just looked through the details of 10.2, didn't realise I wasn't on it, one of the issues resolved is missing complications. Updating now.

[Edited by Moderator]

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Answer 4

mejifair1 Author

Level 1

5 points

Oct 13, 2023 12:07 PM in response to Branta_uk

Awesome answer! Unfortunately, I am running the current public builds (17.0.3 and 10.0.1). I am subscribed to the beta channel but have not installed any higher versions.

Interesting that you have 10.0.2. I just checked for updates and nothing showed up?

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Answer 5

Oct 13, 2023 02:11 PM in response to mejifair1

watchOS 10.0.2 was only released for the Watch 9 and the Ultra 2, to the best of my knowledge. Weirdly, Apple doesn't say that in their release notes. However, I've read it elsewhere and I don't have it available for my Watch 7.

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Answer 6

mejifair1 Author

Level 1

5 points

Oct 13, 2023 09:33 AM in response to Randy-12

Hi - really nothing to do with the complications. I can set up the apple watch widget for carrot without issue. Unless Apple has turned off those options that used to be there. But I find it strange that their own fitness app does the same thing. Would they turn off their own fitness widget on their own watch designed for fitness? I doubt it.

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Answer 7

Randy-12

Level 7

20,151 points

Oct 13, 2023 08:07 AM in response to mejifair1

At time Apple removes or adds complications as do Apps

Try a different watch face, different watch faces may and do support different complications.

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Answer 8

Dec 14, 2023 09:30 PM in response to mejifair1

Update. I’ve updated the watch OS a now everything is running as it should. All complications are working.

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Complications showing on watch but missing from watch application

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