Shazam won’t start up

Question

Level 1

4 points

Shazam won’t start up

Hi my Shazam has stopped working in last couple of days. I press the icon and it tries to start up but disappears again within a second. I’ve tried deleting and reinstalling. I’ve tried restarting my iPhone. I’ve tried everything I can think of but haven’t got a clue why it won’t work

any ideas

Posted on Oct 11, 2023 7:20 AM

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Answer 1

Rigo_O86

Community Specialist

Oct 12, 2023 8:02 AM in response to Luis6666

Hi Luis6666,

You took some great steps so far by trying to reinstall the app.

Let's try to delete the iCloud data for the app if there is any, just to make sure no corrupt app data is being restored:

Go to Settings > [your_name]
Tap iCloud
Tap iCloud Backup
Tap the backup labeled (This iPhone)
Tap Show All and find Shazam in the list
Turn off Shazam from backup, and choose Turn Off to delete the backup.

After that, try deleting Shazam, restarting your iPhone, and installing Shazam again.

At this install it should not contain any backed up data and launch normally.

If you still have trouble launching Shazam, contact Apple Support:

Get Support

Thanks for using the Apple Support Communities.

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Answer 2

Luis6666 Author

Level 1

4 points

Oct 12, 2023 8:16 AM in response to Rigo_O86

Hey Rigo_086

thanks very much for your help mate. I was beginning to think I’d lost Shazam for good but I did what you said and it’s worked a treat so once again thank you for your advice. Very happy to have it back and working

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Shazam won’t start up

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