VIP mail box contains emails from non VIP senders

Since the new update I’ve noticed my normal mail is showing in my VIP mailbox so I have to try and search for my VIP mail, I don’t know why this happened and I’m not sure how to fix it

iPhone 12 Pro Max, iOS 17

Posted on Oct 11, 2023 05:40 AM

Reply
9 replies

Oct 12, 2023 06:56 AM in response to Canaleigh

Hello Canaleigh,  

Welcome to the Apple Support Communities.  


Please start by checking that these contacts are not flagged as VIP in your iPhone or the iCloud website. The following Apple Support articles explain how to do this:


Use mailboxes to organize email on your iPhone or iPad - Apple Support

Make a sender a VIP in Mail on iCloud.com - Apple Support


You may also want to check your Mail Rules to be sure they are enabled as you would expect: Set up rules to filter email in Mail on iCloud.com - Apple Support


All the best!


Jan 9, 2024 09:12 AM in response to Canaleigh

This is driving me absolutely insane. I rely on my VIP mailbox to give me the important emails and all my inbox is showing in the VIP. I even went as far as to delete every single contact in my VIP contact list and re-add the ones that I remembered. I deleted the VIP mailbox and re-added it several times and it’s doing the same exact thing. Please fix the bug, it is driving me absolutely bonkers!

Jan 15, 2024 07:46 AM in response to PeanutButterWolf_ThreeOneOh

Yes, this is still active for me. While I only get VIP emails now into my VIP folder (which is very much appreciated), all of the non-VIP emails I got when the problem first started are still in my VIP folder. I’d like to have only VIP emails in my VIP folder. But like I said, it seems as though new non-VIP emails have stopped showing up in the folder. Looks like I’m going to have to filter the emails by VIP/non-VIP and remove those that aren’t VIP. Quite a hassle. I wish Apple would have automatically done that when they fixed the issue. And I hope the issue is truly fixed.

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VIP mail box contains emails from non VIP senders

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