why are some of my VIP mail going to junk,

how do I stop that? I dont want to move it later, I dont want that to happen. there should be a way to tell the system, if its a VIP to the inbox.

MacBook Air 13″, macOS 12.6

Posted on May 5, 2023 12:58 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 17, 2024 06:03 PM

Can confirm, VIP does nothing to help save your messages from going into junk. Conveniently for me, it's only the most important mail that is going to junk while merchant ads/spam is all in my inbox. /s

12 replies

May 5, 2023 07:23 PM in response to Mac Jim ID

Thanks, but I already looked that those and they are of no help. Moving them to email, doesnt seem to help because I can get some from USAA or Chase they will go to my inbox and others to my junk, but all will have the star next to them. Why should I set up a rule for every email I get when a rule should already be there that all "VIP" email go to the in box, is that not why I or anyone else would list them as "VIP"? That is unless VIP now stand for something other than Very Important Person.


What am I missing here?

May 6, 2023 07:32 AM in response to NMcoop

You should not have to set up a rule for VIP mail, I was thinking there may be a conflicting rule set up that changed the behavior of those emails and by deleting all mail rules would eliminate any possibility of that happening. Maybe we can get someone else to chime in here if they are experiencing the same problem.


As you know, others have posted similar problems, but there have not been any follow ups with a specific solution. It looks like you are doing everything correctly and the only other thing I could suggest would be to send feedback to Apple. Sorry, I don't have the quick fix.

https://www.apple.com/feedback/

May 5, 2023 01:30 PM in response to NMcoop

If your mail server is using IMAP, then the mail app is just mirroring those mail boxes from the server and the mail server is determining it as junk before it hits the Mail app. You should have the option to shut off the junk filtering the mail server is doing by logging into the web portal for the mail client you have. That way your don't have conflicting junk filtering rules.

Jun 19, 2024 08:06 PM in response to aarmann

I have no rules at all.

I didn't say anything about rules.

I only tagged stuff from important senders as VIP. Those are the messages in my junk no matter how many times I remove them from junk and put them back in my inbox to be sorted later. I doubt there is a way to fix it as it is working as designed.

Do you have Junk Mail filtering turned on? It sounds like it based on other replies.

If you do, then try turning off "trust junk mail headers in messages."

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

why are some of my VIP mail going to junk,

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.