Sound pauses but video continues
When I pause video with Apple TV remote sound pauses but video continues. Never had this problem before, any suggestions?
Apple TV 4K (1st generation)
User profile for user:
jdo_apple
User level:
Community Specialist
Hello ileslie,
Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are having an issue with your Apple TV while playing and pausing content. If you haven't already, let's have you restart your Apple TV and see if the behavior persists: Restart Apple TV - Apple Support
We would also suggest making sure your Apple TV is fully up to date: Update Apple TV software - Apple Support
If you are still having this issue, can you give more details, like if this is happening in a specific app, or across different apps?
Cheers!