Shazam was updated recently, but ever since I tried to open the Shazam app, it just crashes

Shazam app keeps crashing

iPhone 12 Pro Max, iOS 16

Posted on Oct 8, 2023 9:21 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 9, 2023 1:15 PM

Hello lalania145,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with the Shazam app crashing on your iPhone. Try the steps here to see if they resolve the issue: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support


"If an app on your iPhone or iPad doesn't work as expected, try this.


Close and reopen the app

Force the app to close. Then open the app to see if it works as expected.

 

Restart your device

Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.

 

Check for updates

To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.

 

Delete the app, then redownload it

Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.

 

Get more help


We hope this helps.


Cheers!


1 reply
Question marked as Top-ranking reply

Oct 9, 2023 1:15 PM in response to lalania145

Hello lalania145,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with the Shazam app crashing on your iPhone. Try the steps here to see if they resolve the issue: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support


"If an app on your iPhone or iPad doesn't work as expected, try this.


Close and reopen the app

Force the app to close. Then open the app to see if it works as expected.

 

Restart your device

Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.

 

Check for updates

To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.

 

Delete the app, then redownload it

Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.

 

Get more help


We hope this helps.


Cheers!


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Shazam was updated recently, but ever since I tried to open the Shazam app, it just crashes

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