iPadOS 17 Lock Screen won’t allow customisation “Failed to load assets”

On trying to customise my iPad Lock Screen currently with a photo background, using iPad OS 17, I get an error message of “failed to load assets”. Pressing OK, stops the ability to use the edit functions to add a widget etc.

iPad Pro (6th generation)

Posted on Oct 7, 2023 02:48 AM

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1 reply

ryane77

Community Specialist

Oct 8, 2023 01:04 PM in response to SteveElmes

G'day SteveElmes,

So we can narrow this down, does this happen with any photo that you try, or is that error appearing when you pick a specific photo?

Have you tried a restart yet? If not, that's a good starting point: Restart your iPad - Apple Support

Also, be sure you're using iPadOS 17.0.3. If you have any updates available, make sure you back up first: Update your iPhone or iPad - Apple Support

If the issue persists after restarting and updating, use this link to reach us: Get Support

Take care.

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iPadOS 17 Lock Screen won’t allow customisation “Failed to load assets”

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