iPhone 15 Pro max overall big issue - purple pixelated glitch

Today, after 14 days of using, when somebody called, the phone started to do purple pixelated glitch over the screen. After few minutes, it got worse and then became totally unusable. Soft reset didn`t help. Factory reset also - what could be the issue? Phone have never been into water or been dropped/bend in any way (it is not mechanical issue). Everything is laggy. I managed to take a screenshot, where were some pixels missing (in the photo). Also i was able to take a picture with this iPhone and the picture was only red/blue mess (somehow inverted colors).

iPhone 15 Pro Max

Posted on Oct 6, 2023 02:06 PM

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Question marked as Top-ranking reply

Posted on Jan 25, 2024 07:36 PM

I’ve been to an Apple Store twice and they’ve claimed it’s a software issue. They’ve tried different restore processes, and it still is happening. Now I have to go back a third time. What a joke. This is what customer service/support for a $1300 piece of technology looks like? Really?

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6 replies

Oct 8, 2023 07:01 AM in response to Johny26

Hi Johny26,


We are seeing that you're having a display issue, and we can offer some help.


The issue you've sent over appears to be a hardware issue with the iPhone display.


Contact your nearest Apple Store or Apple Authorized Service Provider to have the device repaired:

Find Locations


You can also contact Apple Support for help:

Get Support


Thanks for using the Apple Support Communities.

Mar 9, 2024 12:24 PM in response to Johny26

Iphone 15 pro Max is having the same issue. My screenshot was black, but was able to take photos with another phone. I contacted apple support who told me to force restart my phone. It worked fine. Then randomly I saw a little purple glitch, and now it is back to full on purple background, and widgets are glitching purple pixels. I will reach out to apple again but wanted people like me that see this forum know in case they are having similar issues and are wondering if it is just them.

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iPhone 15 Pro max overall big issue - purple pixelated glitch

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