Recall on Beats Flex?

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Level 1

4 points

Recall on Beats Flex?

I’m on my fourth pair of Beats Flex headphones in as many months, including a replacement pair from Apple. Despite efforts to reset, the unit simply dies and won’t charge despite trying multiple USB-C cables. This seems to be happening to me with the flame blue headphones. I have a black pair that has worked for years and continues to be fine. This is getting to be a little ridiculous. Any plans to recall? Super frustrated as this is one of the few non-earbud options on the market that I prefer for working out.

Beats

Posted on Oct 4, 2023 4:47 AM

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Answer 1

Tesserax

Level 10

157,398 points

Jan 11, 2024 4:59 PM in response to ArturoP96

Sorry, but no one here (we are not Apple employees) would have any inside information on when Apple decides if a product will be placed on a service recall or when.

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Answer 2

ArturoP96 Author

Level 1

4 points

Jan 11, 2024 3:23 PM in response to ArturoP96

And the pair Apple replaced for me shortly after writing the above post just failed. Lasted only 3 months. Full charge, was working out and 20 minutes in just unpaired and light was rose colored. When I got home the volume side was hot to the touch and light just died. Haven't been able to start since. Still under warranty. It is just frustrating as this is a great form factor for workouts (Apple ear pods tend to fall out of my ears and over ear head phones are just uncomfortable while exercising). Really wish they could just produce a reliable set for me that won't break with normal use.

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Answer 3

Feb 15, 2024 12:34 PM in response to ArturoP96

I am in the same boat, I am on my fourth pair since October. Thankfully Best Buy and Walmart exchanged, but the new ones they exchanged also died. And Apple just wants to me to send them in to be fixed.

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Recall on Beats Flex?

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