FaceTime record video tab not working

After updating to ios17 ,I tried calling a friend on FaceTime.the person was unavailable but I couldn’t record a video message for her tho the record video option was showing

iPhone 13, iOS 17

Posted on Sep 28, 2023 5:47 AM

Similar questions

UNABLE TO RECORD VIDEO MESSAGE WITH FACETIME THE BUTTON FOR TO RECORD VIDEO MESSAGE WITH FACE TIME IS GREYED OUT ON MY PHONE. I DID LOOK FOR SUPPORT , IM LEFT WITH A RESET PHONE AND THE SAME ISSUE... IPHONE12 PROMAX IOS17.0.2... ANY ASSISTANCE WOULD BE GREATELY APPRECIATED.
990 1
Facetime not showing video of caller My wife and I have identical iPhone SE, gen2 2020. Latest iOS, iOS 16.1.2, same settings (as far as I can determine), when people call her on FaceTime, or she calls out using FaceTime app she does not receive the other person's video feed, it only shows up with the initials of the person calling (or being called). They can see her video, she can not see their's. If she shuts her phone off and then turns it on again, it works OK for a few calls, then it goes back to no video. If she initiates the call from the address book, rather than the FaceTime app she gets the video. I have logged her out, logged in again, logged her out, deleted the app from the phone, restarted the phone - downloaded the app, signed her in and the issue persists. I have no trouble with mine. Any solutions would be greatly appreciated.
4686 2
FaceTime video inactive FaceTime isn’t allowing my camera to show video and instead my profile showed up only as name initials in other callers iPhone. This issue doesn’t happen when I use a Mac for making a FaceTime call or when I use WhatsApp video for calls. Please help!
1410 1

2 replies

Sep 28, 2023 2:59 PM in response to Abzzz-Serwaa

Same here. Waiting for Apple to respond concerning this. Just as in anything Apple we have to wait until they fix their own issues. I have the 14pro max and won’t get the 15 until they get out all of their kinks!

mille16

Level 1

8 points

Dec 10, 2023 3:18 AM in response to Abzzz-Serwaa

This is December 10th and they still haven’t resolved the issue I still can’t record a message on FaceTime when the person I’m calling isn’t available

although I’ve updated to iOS 17.1.2

I try tapping there but nothing shows

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

FaceTime record video tab not working

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up