FaceTime Camera Not Working When I Open Other Apps

When I am on a facetime call and I go to home screen or to

open another app, it completely turns the viewing screen into a grey slate of what should be my face. I've tried to toggle the camera button on and off, but that does nothing. The only resolve is to hangup and call again. The same thing happens when SharePlay starts as well. It could be a glitch from iOS 17. What is causing this grey slate image when I open other apps and how do I fix it? Thanks!

iPhone 13, iOS 17

Posted on Sep 28, 2023 04:58 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 1, 2023 07:51 AM

Hi josiah_mann,


If apps aren't responding as expected, please check out this link, which may help: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open


1. Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
 
2. Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
 
3. Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
 
4. Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.
 
Get more help
* If the App Store itself is not responding, contact Apple Support for your iPhone or for your iPad.
* If you found the app on the App Store, contact the app developer. If the app is made by Apple or came with your iPhone or iPad, contact Apple Support for your iPhone or for your iPad.
* If you bought the app recently and you no longer want it, you can also request a refund.


Thanks!

1 reply
Question marked as Top-ranking reply

Oct 1, 2023 07:51 AM in response to josiah_mann

Hi josiah_mann,


If apps aren't responding as expected, please check out this link, which may help: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open


1. Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
 
2. Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
 
3. Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
 
4. Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.
 
Get more help
* If the App Store itself is not responding, contact Apple Support for your iPhone or for your iPad.
* If you found the app on the App Store, contact the app developer. If the app is made by Apple or came with your iPhone or iPad, contact Apple Support for your iPhone or for your iPad.
* If you bought the app recently and you no longer want it, you can also request a refund.


Thanks!

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FaceTime Camera Not Working When I Open Other Apps

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