AppleTV+ cutting off the end of our shows

Very frustrating, for sure. I started with a text conversation with Apple support. They asked if they could call me for more information on the issue. I said ‘sure’ and they called. I talked to a helpful human for 20 minutes. Shortly after that, the issue showed up in the Apple System Status web page.

How in the world are you getting human support?

I have a sub to AppleTV+, I have the app on my ipad. I cannot play any shows because it thinks I do not have a sub. When I click on getting a sub, it says I already have one.

I can watch AppleTV+ on a browser on my PC or ipad but I want to download shows on my ipad and I cannot do that if the AppleTV+ app is broken. There are no download buttons when I see AppleTV+ on a browser.

I have restarted the ipad, uninstalled the app, reinstalled the app and the same circular nonsense begins again.

Where can you get into a text convo with tech support?

The only 'help' I could figure out was to request a refund on the subscription but I think it says it takes 48 hours to resolve anything that way.

I was hoping to take downloads on a trip and now that is busted.

Where can you get into a text convo with tech support?

The only 'help' I could figure out was to request a refund on the subscription but I think it says it takes 48 hours to resolve anything that way.

I was hoping to take downloads on a trip and now that is busted.

-------------- update

I finally found chatsupport and because I am trying to get an appletv+ refund since the app does not work and I thought cancelling then repurchasing the subscription might fix things, everything has stopped.

I reminded them that the app does not work. They want to set up a call with tech support but the timing does not work.

First, chatsupport said when you ask for a refund the subscription is over but I said I am currently watching appletv+ on a browser on my PC. Now they are saying it may take 48 hours before the subscription actually terminates and I can repurchase a subscription.

No one knows if that will get the app up and running again. What. A. Mess.

What a mess.

I am having the same problem. I just spoke to Apple Support. This is a known issue with Apple’s servers. They are working on it now. Apple - Support - System Status

Most welcome.

When the show goes into Picture in Picture mode, hit the Menu button to cancel the rollover to next episode.

Very annoying.