iPhone 15 Pro and CarPlay issue

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iPhone 15 Pro and CarPlay issue

My iPhone 15 Pro is randomly disconnecting from CarPlay in my 2021 VW Golf. Have tried both connecting wirelessly and with cable. When charging with the cable and disconnects I also note it stops charging briefly and then starts charging (can hear the charging tone). I have tried forgetting the car, tried hard re-boot of the phone, re-booted the car audio system but it is still happening. I don't have a VPN as note that there are posts saying this can cause an issue. iPhone 14 Pro on IOS17 worked perfectly. Not sure if a hardware issue or IOS 17.0.2. Anyone else having an issue?

Posted on Sep 27, 2023 9:37 AM

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Answer 1

Sep 30, 2023 12:44 PM in response to tommy.stranack

Hello tommy.stranack,

We see you need help with your iPhone 15 Pro disconnecting from your CarPlay system in your vehicle. You also listed all the steps you've gone through to troubleshoot and resolve the problem. Based on what you've already worked through, the next best step will be to reach out to Apple Support directly. They can go over additional steps or suggestions to help with this.

You can reach them here: Get Support

You can also find the support phone number for your region at this link: Contact Apple for support and service

All the best.

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iPhone 15 Pro and CarPlay issue

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