AirTag is not detected
Tried resetting AirTags but iPhone still does not see them. Tried inserting a new battery. AirTags purchased about six months ago.
iPhone 6, iOS 12
User profile for user:
Soosie_J215
User level:
Community Specialist
Hello MooseLake1,
For issues with your AirTag not connecting to or being recognized with your iPhone, there are some steps you can walk through to help. First, make sure you're using the same Apple ID that you were using when you set the AirTag up initially.
Then, confirm that your iPhone is updated with the latest version of iOS. Before updating, we recommend backing up your iPhone first. Here are some helpful articles for backing up, then updating your iPhone:
How to back up your iPhone, iPad, and iPod touch
The AirTag has system requirements for the iPhone you want to connect it with. Your iPhone must at least have iOS 14.5 or later installed.
If you are using a different Apple ID, this article can help: If an item or device is connected to another Apple ID
Take care.
