airtag doesn't work
My airtag stopped working. I cannot see it on my phone, but the battery is still good. Airtag is new. I have been using it for a week. What should I do?
QRQ50,
User profile for user:
JessS19
User level:
Community Specialist
Greetings Lady Lee 100,
If your AirTag is not working as expected, resetting it may resolve the issue.
- "Press down on the polished stainless steel battery cover of your AirTag and rotate counterclockwise until the cover stops rotating.
- Remove the cover and the battery.*
- Replace the battery.
- Press down on the battery until you hear a sound. This sound means that the battery is connected.
- When the sound finishes, repeat the process four more times, removing and replacing the battery, then pressing down on the battery until you hear a sound. You should hear a sound each time you press on the battery, for a total of five sounds. The fifth sound is different from the previous four. This indicates that the AirTag is now ready to pair.
- Replace the cover by aligning the three tabs on the cover with the three slots on your AirTag.
- Press down on the cover.
- Rotate the cover clockwise until it stops rotating." How to reset your AirTag
We hope this helps!
Sincerely.