tvOS 17 Not Installing on Apple TV (A1842 - 32GB)

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Level 1

27 points

tvOS 17 Not Installing on Apple TV (A1842 - 32GB)

I currently have the Apple TV (A1842) - 32 GB version.

I have tried several attempts ant updating from tvOS 16.6 (20M73) to tvOS 17.0 (21J354) and the same routine is happening.

I go into Settings > System > Software Updates > Update Software. The system identifies that Apple TV Update 17.0 (21J354) is available, so I click on “Download and Install.”

The system downloads the software in about a minute.

The system moves into the “Step 1 of 2 Preparing Update” screen and takes 8 minutes and 35 seconds to complete that step.

The system reboots and “Step 2 of 2 Applying Update” begins.

After just 21 seconds the system just reboots and when it loads, it is still in tvOS 16.6.

I have no idea what is happening and why it will not update to 17.0.

Apple TV 4K, tvOS 16

Posted on Sep 24, 2023 06:24 PM

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Answer 1

Top-ranking reply

slr56

Level 1

8 points

Dec 2, 2023 06:46 AM in response to joverhiser

Make sure to turn off "Beta Updates" That corrected the problem for me.

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Answer 2

NDSoccer Author

Level 1

27 points

Sep 25, 2023 03:47 AM in response to Urquhart1244

I am not sure how that article is at all helpful in this situation. I was looking to see if there was anyone else experiencing this and if there was a fix prior to having to call Apple Support.

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Answer 3

Urquhart1244

Level 10

145,650 points

Sep 25, 2023 02:53 AM in response to NDSoccer

As HT202716 states,

“For other issues, contact Apple Support.”

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Answer 4

lkrupp

Level 7

21,165 points

Nov 3, 2023 06:10 AM in response to NDSoccer

Try the number one troubleshooting technique for all electronic devices. Unplug that Apple TV from power, wait three minutes, then plug it back in and attempt the update again.

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Answer 5

Jan 7, 2024 06:54 PM in response to slr56

I can’t find “beta updates” anywhere in settings?

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Answer 6

Jan 8, 2024 08:27 AM in response to KingKong941

i could not fund "Beta updates" button either. i ended up doing a factory reset to my apple tv and then i was able to install the latest version of appletv OS (TVOS 17)

john

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Answer 7

Mar 12, 2024 12:23 PM in response to NDSoccer

I have tried about everything and I can't even get it to reset the system?

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Answer 8

Nov 3, 2023 04:37 AM in response to NDSoccer

i am having a similar issue. my 5th gen apple tv is still on tvos 16.6 and does not even prompt to update to tvos 17. i go in to software update and force it to check for updates and it say it is up to date at 16.6. i have three other apple tv's, two older models and one newer and they have all updated to tvos 17.

what is going on?

john

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