Suggested Folder to Move in Mail App on iOS & iPadOS

Question

Suggested Folder to Move in Mail App on iOS & iPadOS

Since iOS and iPadOS 16, the ability to suggest folder to move mails to same folder that has not been working on my iPhone and iPad. But iMac and MacBook (essentially macOS Big Sur or Sonoma) are working normally.

Even with the new iOS and iPadOS 17 update this week, the same behaviour persists. Mail App on my iMac and MacBook remain able to suggest folder to mail mail. This is incredible helpful and productive to move mails to the correct folder with 1-click, instead of search the correct folder (which sometimes it is hard to find the right one) and move them one by one.

What is weird is that they are from the same mail server (from Apple iCloud) and yet they do not have same features on the different Apple platforms. I've just checked on iCloud (browser access), the same issue exists and this is no good. Is this a bug or I need to re-index my Mail app again? Is that even possible?

If someone has the same experience with their @mac.com or @me.com mail, please let me know if you know a fix or it is just another known issue like those Apple's 'nobody can solve, please report to Engineering to solve' type of issue. No Genius senior advisors are able to solve this.

Do I just have to wait for an update on Mail App on iOS/iPadOS or it is just an isolated problem?

iMac 27″, macOS 10.13

Posted on Sep 24, 2023 03:15 AM

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Answer 1

Top-ranking reply

LotusPilot

Community+ 2025

Level 10

299,558 points

Sep 24, 2023 03:40 AM in response to ang leng hong

This appears to be a recent and [as yet] undocumented change of behaviour for iPad and iPhone.

You might be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

Apple also invite submission of comments, bug reports and feature requests via its Product Feedback portal. For iPad and iPadOS:

Feedback - iPad - Apple

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Answer 2

Nov 24, 2023 12:55 PM in response to ang leng hong

I have two, every day emails that for whatever reason I can't get them to suggest the correct folder. I have four folders and the emails for two of them work perfectly but the other two always goes to the wrong folder. Is there a way to fix this?

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Answer 3

Nov 24, 2023 02:24 PM in response to saintlyjim

Are you on 17.1 iPadOS?

Is it the same on iOS?

If it is just two folders, suggest you create a new one and move all mails to test. If it is a new folders, it may take a while re-index or relearn the senders.

Hope this helps.

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Answer 4

Nov 28, 2023 07:57 PM in response to lizzyshaw

Is it happening on your other Apple devices (if you have them)?

You can test it on iCould (using Safari), if you have a iPad or MacBook (usually no issue last 1 year)...you can check. If this is a new iPhone, it may takes some time to re-index and after a while it might be good too. Try restarting as well.

That's all I can offer now. I know it is super annoying as this is a great feature. :)

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Answer 5

Nov 29, 2023 05:22 AM in response to ang leng hong

Works fine on iPad Pro and MacBook Air. I know it takes a long time for it to recognise where you are putting them initially. Not a new phone and was working ‘normally’ in this regard up until a few updates ago then it lost all that it had gained during the previous months. Restart and reindexing have no effect unfortunately. It does seem weird that such a useful feature doesn’t come with any user control. I agree it’s super annoying!

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Answer 6

Mar 4, 2024 10:30 AM in response to ang leng hong

Hi Less, your post was very helpful. In my case when filing the suggestion appears for a few moves then no longer functions . I have to scroll to find the proper folder. Any suggestions would be appreciated. Thanks,

Patrick

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Answer 7

Oct 19, 2023 04:50 AM in response to LotusPilot

Very happy to report that iOS and iPadOS 17.1 has resolved this issue!

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Answer 8

Nov 27, 2023 02:53 PM in response to ang leng hong

So what was the fix for this issue? Please share.

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Answer 9

Nov 27, 2023 07:03 PM in response to lizzyshaw

I waited for the latest firmware update. For iPad it was iPadOS 17.1, it was a bug in the previously OS, there is nothing users can do to fix it. Hope this helps.

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Answer 10

Nov 28, 2023 06:26 AM in response to ang leng hong

Thanks for responding. Have had the same issue for many updates to my iPhone 12 Pro Max - now on 17.1.1 - still happening. Thanks anyway.

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Answer 11

Nov 29, 2023 05:49 AM in response to lizzyshaw

I can offer two options/explanations:

1) Update to Public Βeta 17.2 to test (Free)

2) It could be region specific, where are you located?

Is Mail on iCloud Safari has the same behaviour?

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Answer 12

pwoodr

Level 1

9 points

Jan 27, 2024 12:57 PM in response to ang leng hong

macOS 14.3 and it doesn't work on Mac. still works as advertised with iOS and iPadOS. spent two days with apple and they never understood what I was trying to say. very frustrating.

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Answer 13

Feb 13, 2024 07:46 PM in response to pwoodr

Hi pwoodr

The issue is back. Not sure why even iOS and iPad are having the same problem. We cannot fix on our end. We have to wait for the backend to resolve itself. Very frustrating indeed.

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Answer 14

Feb 13, 2024 07:51 PM in response to ang leng hong

I tested again...only those mails that are not download will not have suggest folder on all OS. I don't think the issue is back.

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Answer 15

nicozss

Level 1

13 points

Mar 10, 2024 06:54 AM in response to pwoodr

I have the same problem. On iPhone works fine, on macOS it doesn't. I'm not even sure where I am supposed to look for it, because when I click the move to button a list of folders is shown.

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Suggested Folder to Move in Mail App on iOS & iPadOS

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