User profile for user: samuilbo
samuilbo Author
User level: Level 1
4 points

Series 9 Apple Pay not working. "Confirm with AssistiveTouch" turns on automatically every time I turned it off

Hi everyone,


I've read some comments for similar issue on the previous watches but could find one for series 9. On series 9 assitivetouch can be disabled but the "Confirm with assitivetouch" always turns on automatically even if I turn off everything.


I haven't been able to use Apple Pay so far, although whilst trying different settings for the assistive touch I've seen the "hold near the reader" message but I don't know what exactly made it work and it only lasted for a few seconds.

Posted on Sep 24, 2023 01:43 AM

Reply
Question marked as Top-ranking reply
User profile for user: Branta_uk
Branta_uk
User level: Level 7
32,706 points

Posted on Sep 24, 2023 04:45 AM

I suggest open the iPhone's Watch app and go to the Accessibility > Assistive Touch section. ENABLE Assistive Touch (so it gives you access to everything) then check all the settings and options before you turn off Assistive Touch and Accessibility again (leave them set for how you need).


If that doesn't work you might have to try unpairing (erasing) your Apple Watch and set it up again. It would be your choice whether to restore a backup if one is offered, but my plan would be try first with the backup, and if that brings back the unwanted options just try again but re-pair and setup as a New Watch. You don't lose anything except a few settings because all your apps and data still exist in your iPhone.

View in context

Similar questions

2 replies
Question marked as Top-ranking reply
User profile for user: Branta_uk
Branta_uk
User level: Level 7
32,706 points

Sep 24, 2023 04:45 AM in response to samuilbo

I suggest open the iPhone's Watch app and go to the Accessibility > Assistive Touch section. ENABLE Assistive Touch (so it gives you access to everything) then check all the settings and options before you turn off Assistive Touch and Accessibility again (leave them set for how you need).


If that doesn't work you might have to try unpairing (erasing) your Apple Watch and set it up again. It would be your choice whether to restore a backup if one is offered, but my plan would be try first with the backup, and if that brings back the unwanted options just try again but re-pair and setup as a New Watch. You don't lose anything except a few settings because all your apps and data still exist in your iPhone.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Series 9 Apple Pay not working. "Confirm with AssistiveTouch" turns on automatically every time I turned it off

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up