Unable to erase iPhone data

Cheerfullll Said:

"Thanks but the phone is with him now.. but nothing can be done with the phone. Is just showing the apple logo and the horizontal loading bar below the logo.. we can’t leave this spot "

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Troubleshooting a Frozen iPhone:

A. Start with a Force Restart:

Go Here: Force Restart iPhone - Apple Support

B. Try the Tips at these Apple Support Links:

• If your iPhone is Stuck on the Apple Logo - Apple Support

• If the Screen isn’t Working on your iPhone or iPad - Apple Support

• If your iPhone Won't Turn On or is Frozen - Apple Support

• If you Need More Help - iPhone - Apple Support

C. Being Stuck in a Boot Loop:

Your iPhone might be stuck in a boot loop. This typically happens when you unsuccessfully download something or an update stalls.  So, refer to my User Tip: How to Fix an iPhone in a Boot Loop - Apple Support

Cheerfullll Said:

"Unable to erase iPhone data: a friend gave me his old iPhone X I tried to erase all data and settings but for many hours now it’s still showing the apple logo and with the loading bar below it (the loading bar is not moving).. I can’t turn off the phone I can’t leave this particular spot… pls what can I do here?"

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Properly Giving Away an iPhone:

Give this back to your friend. They need to get back in, and then logout of iCloud, once back in. If your friend never log out of this, then it will be useless to you. So, be certain they perform as instructed here, including the iCloud logout: What to do Before you Sell, Give Away, or Trade In your iPhone or iPad - Apple Support.

You are most wellcome.