I have an iPhone 12 Pro Max.
My phone has recently stopped saving rear camera photos to my camera roll.
Weirdly, it will save videos and front camera photos to camera roll.
Available storage isn’t the issue. I did drop the phone a few days ago but it was saving photos fine following that…. until today.
I have turned the phone off and on again several times.
iPhone 12 Pro Max, iOS 16
Hey Hineshell,
With the rear camera working and saving the photos using other apps, it seems like there could be an issue with the Camera app. To resolve this, we recommend backing up your iPhone and then reinstalling the software while in recovery mode. This does require a computer. Reinstalling the software while in recovery mode should keep your data in place and only reinstall the software, but please do back up just in case. Here's a guide to help: How to back up your iPhone, iPad, and iPod touch - Apple Support
After backing up, follow the steps in the section "Put your device in recovery mode and set it up again" and be sure to choose "Update" when prompted. This is the option that will help to keep your data in place: If you can't update or restore your iPhone or iPod touch - Apple Support
Let us know how it goes.
Take care!
Hey Hineshell,
With the rear camera working and saving the photos using other apps, it seems like there could be an issue with the Camera app. To resolve this, we recommend backing up your iPhone and then reinstalling the software while in recovery mode. This does require a computer. Reinstalling the software while in recovery mode should keep your data in place and only reinstall the software, but please do back up just in case. Here's a guide to help: How to back up your iPhone, iPad, and iPod touch - Apple Support
After backing up, follow the steps in the section "Put your device in recovery mode and set it up again" and be sure to choose "Update" when prompted. This is the option that will help to keep your data in place: If you can't update or restore your iPhone or iPod touch - Apple Support
Let us know how it goes.
Take care!
Hello Hineshell,
Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with saving rear camera photos on your iPhone. Does your iPhone need updating to iOS 17.0.2? Do you have a recent backup for the data in your iPhone in iCloud or your computer? If not, we recommend that you create one as described here: How to back up your iPhone, iPad, and iPod touch - Apple Support
Then update your iOS as outlined here to see if that resolves the issue: Update your iPhone or iPad - Apple Support
We hope this helps.
Cheers!
Thanks for the advice. I have updated to iOS 17.02 and still no luck. Interestingly videos and Snapchat photos using the rear camera save to the camera roll - just not photos using the camera app. Any other suggestions?
Completely wiped my phone and restored from backup and still not working :(
Hi Hineshell,
If you're finding the issue persists after restoring your device, we recommend using this link to reach us directly: Get Support
Take care.
Having this same problem on my iPhone 12
Rear camera not saving photos to phone
