Rear camera not saving photos to phone

I have an iPhone 12 Pro Max.

My phone has recently stopped saving rear camera photos to my camera roll.


Weirdly, it will save videos and front camera photos to camera roll.


Available storage isn’t the issue. I did drop the phone a few days ago but it was saving photos fine following that…. until today.

I have turned the phone off and on again several times.

iPhone 12 Pro Max, iOS 16

Posted on Sep 23, 2023 04:31 AM

Reply
6 replies

Sep 26, 2023 05:38 PM in response to Hineshell

Hello Hineshell,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with saving rear camera photos on your iPhone. Does your iPhone need updating to iOS 17.0.2? Do you have a recent backup for the data in your iPhone in iCloud or your computer? If not, we recommend that you create one as described here: How to back up your iPhone, iPad, and iPod touch - Apple Support


Then update your iOS as outlined here to see if that resolves the issue:  Update your iPhone or iPad - Apple Support


We hope this helps.


Cheers!


Sep 27, 2023 10:38 AM in response to Hineshell

Hey Hineshell,


With the rear camera working and saving the photos using other apps, it seems like there could be an issue with the Camera app. To resolve this, we recommend backing up your iPhone and then reinstalling the software while in recovery mode. This does require a computer. Reinstalling the software while in recovery mode should keep your data in place and only reinstall the software, but please do back up just in case. Here's a guide to help: How to back up your iPhone, iPad, and iPod touch - Apple Support


After backing up, follow the steps in the section "Put your device in recovery mode and set it up again" and be sure to choose "Update" when prompted. This is the option that will help to keep your data in place: If you can't update or restore your iPhone or iPod touch - Apple Support


Let us know how it goes.


Take care!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Rear camera not saving photos to phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.