iOS17 broke email search if Organize by Thread is turned on

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Level 1

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iOS17 broke email search if Organize by Thread is turned on

Just as the title says, after the update to iOS17, email search is broken if Organize by Thread is switched on. After the update, anytime I searched my email, it would show the results, but when I clicked the email it would open a blank page. The email results looked correct but there was no way to open the email directly from the results list. This all worked prior to the update. I am running the latest iOS17 version on my iPhone 13 Pro.

I went ahead and deleted and added the email accounts back in, no joy. Came across a YouTube video that suggested turning off Organize by Threads, this solved the issue but I prefer to have this setting on. If you switch Organize by Thread back on, the search functionality breaks again. All was working in 16, anyone else seeing this issue with the latest update?

iPhone 13 Pro

Posted on Sep 21, 2023 7:08 AM

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Answer 1

nbotros

Community Specialist

Sep 26, 2023 8:15 AM in response to mikoskamuka

Hello mikoskamuka,

Welcome to Apple Support Communities. We want to make sure you reach the right team for help with this issue. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support

We hope this information is useful. Kind regards.

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Answer 2

mikoskamuka Author

Level 1

10 points

Sep 30, 2023 7:38 PM in response to nbotros

I spoke to Apple support and they said it was Gmail, Microsoft, and Yahoo's fault. There are others with the same issue. Any past iOS update never broke this feature. Is it possible this is a bug on the Apple side?

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Answer 3

Oct 10, 2023 10:15 AM in response to jessecoane

Same. My iCloud email is doing this. It displays searched emails on my other phone that I haven’t updated.

i turned off “organize by threads” and I still can’t open searched emails. This is not a small issue.

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Answer 4

mikoskamuka Author

Level 1

10 points

Oct 2, 2023 5:56 AM in response to mikoskamuka

Anyone else have this issue? It’s a pretty big deal for work email and Apple blaming app the other email providers isn’t really a good look. Pretty sure this is a bug on the Apple side.

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