Missing notch / screen is always being displayed below the notch

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Level 1

6 points

Missing notch / screen is always being displayed below the notch

I have a strange issue with the display settings. I use my MacBook with an external monitor. Everything works fine until the screen goes off. When I wake the device up, MacBook's resolution is all messed up. I have a bold border around the screen and the desktop is displayed below the notch line (it wakes in a wrong ratio). It stays like that until I reboot my device. It's not a scaling setting (per app) though. It affects a whole desktop (not just an app). Changing the resolution settings doesn't help.

Here's how it looks like when it's broken:

and here when I reboot the device (everything looks good again, top nav is in the same row as the notch):

Is there any fix for that? I'd like to use all the available area without rebooting all the time. Thanks!

[Edited by Moderator]

MacBook Pro 15″

Posted on Sep 18, 2023 02:32 AM

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Answer 1

Top-ranking reply

jacekpuzio Author

Level 1

6 points

Sep 18, 2023 12:24 PM in response to Luis Sequeira1

I managed to fix the issue. Figma App was causing it. :-)

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Answer 2

jacekpuzio Author

Level 1

6 points

Sep 18, 2023 02:59 AM in response to jacekpuzio

Here's how it looks like when it's broken:

and here when I reboot the device (everything looks good again, top nav is in the same row as the notch):

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Answer 3

zahus

Level 1

8 points

Nov 5, 2023 03:13 AM in response to jacekpuzio

How did you find one which application for resposible for the issue?

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Answer 4

jacekpuzio Author

Level 1

6 points

Sep 18, 2023 03:37 AM in response to ku4hx

Look closely to the left and right edge and top edge. In the 2nd picture, the screen is much closer to the left and right edge of the screen, and the menu is in the same row as the notch, whereas on the 1st picture it's below.

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Answer 5

Sep 18, 2023 03:45 AM in response to jacekpuzio

You mention an external display, but your screenshots indicate that the problem happens when using just the built-in display.

As a test: start your mac in Safe Mode, and see if the same problem with sleep happens. If it does not happen in Safe Mode, then we will know that some third party software is involved. Please run Etrecheck and post its full report here. Use the "additional text" button and paste the report into the text box.

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Answer 6

jacekpuzio Author

Level 1

6 points

Nov 5, 2023 03:27 AM in response to zahus

I just randomly closed that app when there was a problem and it fixed itself immediately.

You can go to your Applications folder, then right click on each app to open the Information modal and check if the scaling feature (checkbox) isn't selected.

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