iPhone video downloads keep pausing/stopping since updat

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Level 1

4 points

iPhone video downloads keep pausing/stopping since updat

I have no issue with my internet (checked/tested it) but video downloads to my iPhone 13 keep stopping / pausing since the update. It is several apps (Prime, Netflix, YouTube) so the apps aren’t the issue - and I even deleted all the apps, restarted my phone, and downloaded the apps again. This didn’t fix the issue. And, as mentioned above, my internet connection is good. Any

recommendations…I am very frustrated with this?

iPhone 13, iOS 16

Posted on Sep 16, 2023 01:08 PM

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Answer 1

Machma050 Author

Level 1

4 points

Sep 17, 2023 10:24 AM in response to mario49

Thx. I am using iOS v 16.6.1. I used a newer downloaded video and it didn’t pause. But, videos even 2-3 hrs old, pause after about half way through (after 20 to 30 minutes). Once, one video starts to pause and I switch to another video, the next one starts pausing almost immediately.

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Answer 2

bbesspete

Community Specialist

Sep 17, 2023 09:13 AM in response to Machma050

Hey Machma050,

Does this only occur when downloading videos or does similar behavior occur when streaming video? If it only occurs when downloading, we recommend checking your available iPhone storage to see if that has anything to do with what you're experiencing: How to check the storage on your iPhone and iPad - Apple Support

Let us know what you find. Take care.

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Answer 3

May 19, 2024 09:28 AM in response to Machma050

My downloads on safari keep pausing upon steady connection stability, why is this happening?

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Answer 4

Machma050 Author

Level 1

4 points

Sep 17, 2023 09:55 AM in response to bbesspete

It happens with downloaded videos only. I should have mentioned that one of the first things I did was check the storage. There is no storage issue - I use only 27 of 125 GBs at any given time. Also, I clear my history and cache at least every couple of days. Again, storage is not the issue. Could it be a compatibility issue? The videos are generally a few years old. I tried a recent video today and it worked fine.

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Answer 5

mario49

Community Specialist

Sep 17, 2023 10:15 AM in response to Machma050

Hey Machma050,

You have been very thorough in the steps you have tried so far. It sounds like you have isolated the issue to older videos since newer videos do not have this issue.

If you record a new video on your device, does it playback and pause?

How long does it take for the other videos to pause?

Which iOS version is the device using?

Keep us posted.

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Answer 6

Jeff_W.

Community Specialist

Sep 17, 2023 10:32 AM in response to Machma050

Hi Machma050,

Contacting Apple Support is the best path forward to resolve this. They will be best equipped to investigate this further for you:

Get Support

Cheers!

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iPhone video downloads keep pausing/stopping since updat

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