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I used two applications, cleaner and Snapedit, I just wanted to try them out but then I deleted them and stopped using them. I saw that 2 apps were still renewed and as a result, I lost 129,000 VND for the cleaner app, and the snapedit app was deducted. 5 times is 645,000 VND, both apps renewed without my confirmation, the total amount lost is 774,000 VND, I hope to receive this refund, because it is a very large amount of money for a student like me, I hope Apple supports refunds, I requested a refund on the apple website but it was rejected, I hope an Apple employee reading this will help me get my refund back, I am very grateful or refund me.

[Edited by Moderator]

anhAnhAnhanh Said:

“[…]I hope Apple supports refunds, I requested a refund on the apple website but it was rejected, I hope an Apple employee reading this will help me get my refund back, I am very grateful or refund me.”

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Getting Refunds:

Returns & Refunds - Shopping Help - Apple

For Financial Assistance, Contact Apple Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to your purchase information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Hello,

You have placed this in an English-based forum. Can you please translate this? That may help you get the answer you need.