I have read receipts on for someone and randomly they will turn off and not show that I’ve seen a message until the person send me another iMessage…. I am not turning them off and when I look at settings they are still toggled to “on”. Why does this keep happening? I have the newest update for IOS, and I even bought a new phone! Is it a virus attached to my Apple ID? I don’t know what else to do. HELP!
iPhone 14 Pro
Hi Mgmiller94,
Thanks for posting in Apple Support Communities! Since the issue continues to occur after updating the software, we suggest restarting your device to see if it persists. Although simple, a restart can fix many issues:
2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo."
If it continues, we suggest contacting Apple Support to look into this further.
Cheers!
Hi Mgmiller94,
Thanks for posting in Apple Support Communities! Since the issue continues to occur after updating the software, we suggest restarting your device to see if it persists. Although simple, a restart can fix many issues:
2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo."
If it continues, we suggest contacting Apple Support to look into this further.
Cheers!
Read Receipts Randomly Turn Off
