MacBook Pro wont accept my iPhone's lock screen passcode

vivblix96 Said:

"MacBook Pro wont accept my iPhone's lock screen passcode: i just got a new MacBook Pro, on macOS 13.5.1, and it keeps prompting me to update my Apple ID settings. I click into it and before I can proceed, I have to enter 3 passwords: [...]What am I doing wrong, if anything, and how do I proceed in order to update my apple ID settings?"

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Troubleshooting a Mac not Accepting a Passcode:

Seems to be a mis-hap on Apple's Part. So, contact Apple Support and show them this thread through screensharing your iPhone.

Screenshare with the Apple Rep:

To easily show the Apple Rep what is going on here, request a prompt for a screensharing session with the Apple Rep. That will allow them to see this firsthand, and upfront. Show this user through screensharing your Mac. Show them any paperwork or hover over something, through screensharing your iPhone.

Learn More at My User Tips: 

• iPhone: Screenshare your iPhone with the Camera App Enabled to Easily Converse Over-the-Phone with Apple Support - User Tip
• Mac: Screensharing MacOS FaceTime to Easily Converse Over-the-Phone with Apple Support - User Tip

Apple Phone Support:

• Contact Us - Choose Locations
• Proceed from there as Necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Hadil3 Said:

“That happened to me as well, exactly!”

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Screen Lock on a New Device:

I’m having a log in issue similar to this on my Mac. It’s nothing of a new device, but is rather the issue of logging in (after a macOS reinstall). I gave Apple a buz, and Apple told me that there is an error connecting to Apple’s server. So, something is going on at this very moment on their end.

You can try later on. But, if you try a log in incorrectly too many times, then you may end up having a locked Apple ID.

1. Go to: Settings
2. Tap: [your name] (at the top of the screen)
3. Tap: Sign In & Security
4. Tap: Change Password
5. Proceed from there as necessary

vivblix96 Said:

"MacBook Pro wont accept my iPhone's lock screen passcode: Wow, such a fast response, thank you! I will try this as soon as I can.”

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You are welcome.

Hope my user tips are helpful towards the solution. I’ve performed the screensharing on practically all of my calls.

vivblix96 Said:

"MacBook Pro wont accept my iPhone's lock screen passcode: Well, i tried calling them, and they suggested that it could very easily be prompting for the passcode of a previous iPhone I had. I just typed in past passcodes I knew I had in the past, and that worked! Thank you again for your support!"

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You are welcome.

Excellent job troubleshooting!

That happened to me as well, exactly!