Iphone notes in the notes app disappeared when storage full

Hello, my notes from my notes app on my iphone (over 10 years worth of important information) have completely disappeared when it said my storage was full. I deleted tons of text messages until I had freed up over 10 GB of data - my notes were still gone. I offloaded the app, restarted my phone, still nothing. How do I get them back? They were not synced to icloud, but under storage it says I still have 29.9 mb of data from the notes in the app. Please help as this were very important.

iPhone 11, iOS 16

Posted on Aug 28, 2023 07:34 PM

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Question marked as Top-ranking reply

Posted on Apr 20, 2024 07:23 AM

Me too… did anyone find a solution?

10 replies

Aug 29, 2023 02:42 PM in response to mr-ginge

Hi mr-ginge,


Thanks for posting in Apple Support Communities. Notes on your iPhone can be from iCloud or from another email account. Have you done anything recently such as delete an email account or make any changes to your email accounts in settings? If so, make sure that all accounts are added to your iPhone and enabled. The following from If you're missing notes on your iPhone, iPad, or iPod touch - Apple Support can help.


"Check your account settings

If you store your notes with a third-party account or email service, like Gmail or Yahoo, check your settings:

  1. In the Settings app, tap Mail.
  2. Tap Accounts, then tap the email account that you want to check.
  3. Make sure that Notes is on.

If you use Notes with more than one email account, just repeat the steps for each account. If your account is missing, learn how to add an email account to your device."


If the same continues, check out the rest of that article as well. We hope that helps.


Take care.

Aug 29, 2023 03:02 PM in response to mr-ginge

mr-ginge Said:

"Iphone notes in the notes app disappeared when storage full: Hello, my notes from my notes app on my iphone (over 10 years worth of important information) have completely disappeared when it said my storage was full.[...]"

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Clear Space:

Try clearing internal storage though use of the following:

What Space to Clear:

A. Clear Temporary Internet Files:

Clear your Temporary Internet Files(Cookies & Cache) of Safari:

Also...



B. Clean TV and Music Libraries:

Remove all unneeded files from your TV and Music Libraries. Full-Movies take up 2-4GB typically, and a bunch of those would take up a load of storage, ideally. So, if you have any movies that are not needed, then delete them.

Also..


C. Clear "Other":

Clear the storages named "Other". It basically contains unnecessary files such as caches that are used for system ease of use - all of which gather over time: How to Clear "Other" in your iPhone's Storage - Use Backup - User Tips. Caches would be being used for remembrance of application use. So, clearing other may be the way to go about this, as it would be performs through use of a computer.

Nov 24, 2023 02:26 PM in response to mr-ginge

I, too, recently lost about a decade of notes from my iPhone. I am documenting the case here, for my own benefit, and in case it helps someone else. Recently (~Sept/Oct 2023) all of the notes on my iPhone 11 disappeared. These were notes in multiple folders that were stored "On My iPhone", not in "iCloud". [Note that the distinction between saving notes "On My iPhone" vs "iCloud" is ~relatively~ new. I started saving notes before that was an option which, I guess, is why they were "On my iphone" instead of on icloud; I never changed their location because I had no reason to. I have a family share backup plan so assumed they were backed up but apparently that's not the case -- notes "On My iPhone" are not backed up to icloud; so, if you're reading this, you may want to consider moving yours to icloud].


My notes disappeared just prior to updating to iOS 17, so the loss must have occurred under iOS 16x. I know this because (a) although I have my iphone set to, and consistently get, automatic iOS updates, iOS 17 did not auto-date; and (b) when I first called Apple support about the loss of my notes, I was told that upgrading to iOS 17 might fix the problem; so i did that but unfortunately the notes did not reappear. I just got off my second (2+ hours) call to Apple support which also failed to find the notes. At this point they are saying they are likely lost forever.


I should mention, vis-a-vis the original poster (mr-ginge), that I have no storage-space issues on my iPhone or iCloud account. I also have not linked my Notes app to another email address (an issue discussed in Appleville when Notes go missing). And there is no way I accidentally deleted mutliple folders of Notes I have had and accessed for over a decade.


One other detail potentially worth mentioning is that I have two Apple IDs; my first (call it ID1) was established many (~12?) years ago, and my second (ID2) was also created a long time ago (~8? years; when the me.com domain was available). ID2 is the only ID i really use, although there have been a few times when I needed to log in with my old ID1 account, usually for older apps or purchases -- books or music -- I bought under my previous/original ID1. Along these (2 Apple IDs) lines, when I currently go to Settings > Notes (logged into my iPhone under ID2), there is an "Accounts" setting; mine shows "2" which, clicking on that, reveals them to be my ID1 & ID2. So the iOS "knows" (at some level) that I have saved notes with both IDs. Not sure this matters because, until 2 months ago, I was able to access all of my notes in the Notes app when I was logged in under ID2 (but maybe one can be logged into Notes with a different ID, like my ID1?). When I click on ID1 account, I see an iCloud field which shows "5 GB" which is the original, free storage level that I had with ID1, prior to my current family share plan of 200 GB with ID2. The 2nd Apple rep i spoke to today (Mike) had hoped that my old/lost notes were being backup via that old/free storage plan (under ID1), but it shows only 15k of storage being used so apparently they're not there. But get this...


If I go to Settings > General > iPhone Storage > Notes, it says that, in addition to the "App Size" (11.7 MB), I also

have 40.8 MB of "Documents & Data".  And, since losing all my notes, I have not added any new notes "On My iPhone", so what is using that 40.8 MB of storage?  This suggests to me that my lost notes are still stored on my iPhone, I just can't get to them.  I plan to investigate this further and will update if anything comes of it.

May 7, 2024 04:30 PM in response to Vivafit

Hi this happened to me too. I remember viewing my notes last week on thursday as I have my work out routine documented on it. The only notable difference I had this weekend in phone usage was adding my icloud to sync icloud notes, and I also decided to download the new update but my phone does not have enough storage for that... but years worth of notes deleted and aren't even in the recently deleted! I synced all of my email accounts and kept retrying and repeating but I cannot seem to find any notes at all :( Theres no solutions anywhere online so I'm not sure what to do...

Jun 20, 2024 03:54 PM in response to jptoth

The same thing happened to me. I had more than 70 notes on the “On my iPhone” folder on my notes app. These notes have only been there for less than a year as I got my iPhone 11 in December of 2023. The notes were there last night at 2am but when I checked today at 5am they were gone. All of the ones on iCloud were gone too. Looking at the help section of the apple services on this problem I saw I may need to update to ios 17. I freed 8 gibt of storage and updated my phone. The notes on iCloud reappeared, but the ones “On my iPhone” did not. I am not sure what to do now because I am a writer and some of my best work was on there. I did not have it backed up on my email. They are not on recently deleted and they do not show up when I search for them. I don't see how more than 70 notes can just disappear.

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Iphone notes in the notes app disappeared when storage full

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