Blocked sender still appears in junk

Issue:

MacOS Mail settings direct blocked senders to the trash, but those emails still appear in junk. Is there a way to get this setting to work properly?


Context:

This is a repost of an issue dating back at least last year. Most replies to earlier posts were unhelpful, and none I saw provided a working solution. Saying that you also experience this, but it's not a problem for you, is NOT HELPFUL. Repeating Apple 101 instructions on how to set up junk and blocked mail filtering is not helpful.


Helpful responses will either 1) detail a way to get iCloud services to automatically trash or delete emails that it recognizes as coming from a blocked sender, or 2) confirm that this feature is broken and needs a fix from Apple.


Details:

MacOS Ventura, on an Apple-silicon device:

1) Junk Mail / Blocked checked boxes: "Enable filtering", "Move it to trash". Despite this, all emails from blocked senders appear in junk folder.

2) These senders are recognized as blocked (blocked-sender icon is visible). They are not previous recipients, and are not in my Contacts.

3) Junk Mail Behaviors checked boxes: "Enable junk mail filtering", "Move it to the Junk mailbox", "Exempt" (all boxes), "Trust junk mail headers"

Posted on Aug 24, 2023 05:40 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 14, 2023 07:22 AM

Paul2121


Confirmed - this feature does not function.


I've posted here (more than once) on this topic.* I'm still waiting on Apple to fix it. I checked in today just to see if there has been any progress. Nope.


Good luck! I really hope you can get Apple going on this one.


Matt


*I also get responses as you have described. Sometimes they are hilarious! If you want some entertainment, look up some of my previous posts and read the responses. There are some really, really good (and funny) people on here; some others, as well.

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14 replies
Question marked as Top-ranking reply

Sep 14, 2023 07:22 AM in response to Paul2121

Paul2121


Confirmed - this feature does not function.


I've posted here (more than once) on this topic.* I'm still waiting on Apple to fix it. I checked in today just to see if there has been any progress. Nope.


Good luck! I really hope you can get Apple going on this one.


Matt


*I also get responses as you have described. Sometimes they are hilarious! If you want some entertainment, look up some of my previous posts and read the responses. There are some really, really good (and funny) people on here; some others, as well.

Dec 13, 2023 06:47 PM in response to MKRK

MKRK,


Thank you for the suggestion.


Yes - that works. For one. Or two. OK - 5? 10? Regardless, your procedure is still a band-aid; a work-around.


But, it's not really a solution. Further, I have between 5,000 - 10,000 different blocked senders. I get at least 25-50 new ones per day. I can't do your procedure on 10,000 blocked senders; or even 50 per day.


Bottom Line: your workaround still does not address the issue. Apple needs to fix this problem.


Thanks anyway,


Matt

Feb 7, 2024 09:45 AM in response to Paul2121

I have the same problem with trying use Apple's feature to send emails from blocked senders to Trash.

It does not work.


I think the problem is worse.

A few days ago, I took the time to add 60 overnight junk mail senders to the blocked list.

I also tried to use Mail's "Unsubscribe from email list".


Last night I got 380 junk emails, 240 the night before, 120 the night before that.

I'm not sure which action caused this but my junk mail has gone up by 600% and is increasing daily.


Does Apple do something to respond to blocked senders,

where Spam generators retaliate and focus more junk mail towards my account?


49% of email traffic worldwide is spam, Apple needs a solution to protect users.

Their unified block sender list for voice calls, texts and emails isn't working

Aug 24, 2023 07:30 AM in response to Paul2121

The wording Apple has used " Move it to trash " in the Blocked Sender Filters is misleading at best.


Though is says one thing it does another - sadly.


Yes it does move the Blocker Sender to Junk and it remains there for a period of time


Refer to links below and Yes, I have participated in each


There were the easiest to find and for no other reason


Why won't blocked emails go to bin - Apple Community


https://discussions.apple.com/thread/254694722?answerId=258765553022#258765553022


Blocked email don't go to bin. - Apple Community


Dec 21, 2023 04:06 AM in response to Paul2121

Hi. Sorry, but got to start this way; I also experience this. It is bleeding annoying. I have tried all sorts of permutations within the settings to no avail. Apple, take note.

In the meantime I have just de-selected "Enable Junk Mail Filtering" but left "Enable Blocked Mail Filtering" on. I have also composed my own Junk Mail Rule.

This is all untested so far so cannot guarantee it to work.

Good luck.

Dec 13, 2023 06:25 PM in response to Paul2121

I had the same problem. To immediately trash blocked senders or any other emails for that matter do the following:

  1. Mail settings
  2. Add a new rule
  3. Give the rule a description
  4. Paste the blocked email address in the field to the right of From/Contains
  5. In the first field under “Perform the following actions:” click the up/down arrows and select “Delete Message.”
  6. Click Ok, and you're done.


You can add additional blocked email addresses to this same rule as opposed to adding a new rule for each email address you want to immediately trash. 

Dec 21, 2023 09:31 AM in response to MKRK

Hi,


I've tried this, but not with individual email addresses - there are so many different permutations of similar junk-sender addresses, that this would become a huge job. Even blocking junk messages individually is a job I often don't have time for (It's quite a pain that Apple doesn't allow group blocking of multiple senders).


I used rules by finding common repeating words or phrases in junk addresses, subject lines, or text bodies, and creating a rule to put matching messages in the trash. It is, at best, marginally effective. The majority of messages that match the junk rules, still appear in my inbox or junk folder.


"Muting" junk messages also does not reduce the number of daily junk mail.


So, huge fail for Apple on this implementation. Needs fixing.

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Blocked sender still appears in junk

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