Siri doesn’t work unless pushing button on CarPlay

Hi mstauss1881,

We appreciate you reaching out to us.

We’d like to gather additional details that may help us be in a better position to assist you.

1. Does your car have Wi-Fi? If yes, is your iPhone connected to your car's Wi-Fi?
2. If you are in the 60 mile radius from your home, are you able to ask Siri to send a message if you are not in your car?
3. If possible, test the feature on a different vehicle with CarPlay. If you have had the chance to try that, let us know if you are able to replicate the issue on a different vehicle.

These details can help us in further isolating the issue.

In the meantime, let’s check for a software update and make sure that you are running the latest version of iOS.

While it isn't inherently assured that an update will resolve the issue, updating to the latest software version for your device can help isolate potential software issues. 

Kindly secure a backup and update.

1. How to back up your iPhone, iPad, and iPod touch - Apple Support
2. Update your iPhone or iPad - Apple Support

Take care!

Hi mstauss1881,

It sounds like you're having an issue with "Hey Siri" when in your car. If so, check out the information from the article here and found below to see if your car make and model is listed to support this feature. Use Siri on all your Apple devices

"How to use Siri with CarPlay

If your vehicle supports CarPlay or Siri Eyes Free, hold down the voice-command button on your steering wheel while you make your request."

This article also has information to help: Use Siri in your car - Apple Support

If you make and model is listed as having the Siri Eyes Free feature, test the steps here: If "Hey Siri" isn't working on your iPhone

Should the issues continue, as recommend in the last article shared, reach out to Apple Support directly to further assist. Get Support

Cheers.