Requesting replacement iphone

I just bought new iphone 14 pro max a month ago. On the 2nd day the phone having charging problem (manufacture defect) and i went to apple authorised service centre to get replacement instead they changed the entire part with same screen and back camera. Also there was changes in serial number. As per my understanding, this was not means by replacement. Apple support rep has promised to replace to new phone but end up repaired the old phone. Anyone has faced the same issue as mine?

iPhone 14 Pro Max

Posted on Aug 15, 2023 04:37 PM

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Aug 16, 2023 12:33 PM in response to Piriyadharisani

Hi Piriyadharisani,


You may be able to find some helpful information here: Hardware Warranties


If you have additional questions, reach out to the location where your iPhone was serviced or reach out to Apple Support for more information. They can be contacted here: Get Support or by calling the most applicable phone number from this list: Contact Apple for support and service.


Regards.

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Requesting replacement iphone

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