Why did Apple cancel my order?

I believe that Apple for some reason don't want to take my money. Either they run out of IPHONE 14 pro max or they just simple don't want to sell it to me. Every time I tried to purchase, whe I think my purchase is going through they cancel my purchase. My bank is not the problem. Apple take charge the money and then put it back into my account. Why?Why? Why? Is getting frustrating. It's like they have a lot of customers that they don't care about one more. I hope Apple change for the better. And every time I try calling I meet like 10 different people because they keep transferring to them until finally I get someone more or less trying to help, but no one can't answer why my purchase is canceled. I ask them to help me purchase on the phone or to do something for my purchase to be accepted but instead they told me to wait 48 hours.


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iPhone 14 Pro Max

Posted on Aug 15, 2023 10:32 AM

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6 replies

Aug 15, 2023 11:03 AM in response to Edisonpe1412

You are asking other end users here, not Apple. We can't answer "...why did Apple.." questions.


However, in this matter the cause may be clear. If you are trying to buy from the US Apple Online Store but have a shipping address and billing address outside the US and its territories, that will happen. US Export of Technology laws and other countries' restrictions of what tech their citizens can have determine this policy.


See the section, "Shipping Policies" in this Apple shopping help article:


Shipping & Pickup - Shopping Help - Apple



Nov 2, 2023 01:26 PM in response to Edisonpe1412

I'm having the exact same issue, trying to buy the phone from 11 am to 8 pm and still nothing. The only solution they offered me is to go to the store in person, which will require me to wait more than I expected. I'm truly sad that this is my first experiencie with apple, I've never had a problem like this in any purchase ever. Besides, I can't keep re-doing the cetelem process over and over again 😵‍💫

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Why did Apple cancel my order?

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