Apple Id/balance on purchase block

This is a technical question and answer support site, mostly users like you, and even the few Apple people who respond here are not equiped to handle this kind of thing. You need to contact Apple again.

Contact Apple. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> Contact Apple for support and service - Apple Support

As Limnos posted, we are mostly users like you, not Apple employees, so we don't have access to any data information. There isn't anything we can do to help.

When calling Apple, have you asked politely to speak to level 2 support or higher?

There's a related thread with multiple posts but I think that's more where an entire account was blocked, not just the purchasing ability. I have been on this forum for almost 20 years and don't recall anybody posting something that would contribute to a solution other than keep on trying with Apple. I think if somebody had a magic solution we would have seen it by now, sorry.