I can't view any shows. Just says "unable to play. There's a problem playing this video. Try again or troubleshoot the issue ". I try to troubleshoot then it says "unable to connect". But I can watch all the trailers for the shows. They just charged my card for my subscription so it's not that I'm not paying for it.
[Re-Titled by Moderator]
G211X,
Edit to add. I've had Apple TV app for years on both TVs. I've never had this problem until a few weeks ago. I went to watch a show and got that memo. I could watch other Apple movies/shows without a problem but many of "my shows" had that weird error message. Now I can't watch anything in my living room on the apple app.
Edit to add. I've had Apple TV app for years on both TVs. I've never had this problem until a few weeks ago. I went to watch a show and got that memo. I could watch other Apple movies/shows without a problem but many of "my shows" had that weird error message. Now I can't watch anything in my living room on the apple app.
Same thing. It's a garbage app and if you do a search you'll find this has been happening to lots of people for years and they still haven't fixed it. On my Roku when this happens I have to uninstall the app, restart my Roku, then reinstall the Apple app and login again. It's ridiculous they can't seem to invest the effort to make their app work properly.
Same. This has been happening for the past couple months whenever I try to watch Apple TV shows at night on my TCL Roku TV. The same shows will stream fine during the day. I've troubleshot, restarted, reinstalled, signed out, changed Apple ID password, restarted router, moved router to improve WiFi, and bandwidth tested >220 Mbps at the TV from my Gigabit 1000 Mbps Xfinity Internet.
None of my other streaming channels have any issues, just Apple TV.
For Roku:
Another user (mygreensocks) suggested this procedure from Roku Support staff, which reportedly helped several users.
1. Remove the Apple TV app,
2. Shut off and unplug the TV (or streaming device),
3. Wait 30 seconds,
4. Plug the TV (or streaming device) back in,
5. Reload the Apple TV app.
Else try the Network Connection Reset, as mentioned by user Jarieta.
Same here, but only on my Living room tv. The newer tv in my Bedroom works fine. Now I can't play anything on my living room tv without getting a trial account. When I attempt to sign it, I get nothing but the spinning object. I'm frustrated. I can play all other apps without any problems.
Try restarting the device.
then, ensure you are selecting Apple TV+ content, or that of any service to which you subscribe
Why I am unable to view a show on Apple TV ?
